Excellent Service: Brag

[Shotout]

We had a pallet un-clamp prox. switch go out on our newest MA-500 thur at about 1:00pm. I pulled the cover checked the switch, checked the I/O Monitor and called Morris South. Told the service tech what the alarm was, what I had done to check it out and that I needed that switch and was hurting for the machine. Before 2pm I had a confirmation of warranty status, that a switch was coming UPS Red at n/c and by 11am fri was making chips on the machine again. A service tech will "swing by while in the area" for the paperwork. Just wanted to brag on my distrubitor. Service like that makes the machine just that much sweeter.

[OKUMAHERO]

We here at Morris...KNOW WHATS UP!

Who was the tech?

[Shotout]

Originally Posted by OKUMAHERO We here at Morris...KNOW WHATS UP! Who was the tech?

Telephone srv was John Brown I think.

Chuck Franzen does all my srv calls. He is pretty much my go to guy. Walking brain.

Morris has been great from my stand point.

[broby]

I hear you loud and clear!
It very easy to scream loudly and long when the service is crap, but strangley, everyone is usually quiet when it comes to great service!
I get fantastic service from our Okuma techs in Melbourne Australia, even tho I am on the other side of the country!
My goto guy is Noel White for programming and he recently received a top award from Okuma Japan in recognition of his outstanding work. For all things machine side I use a guy by the name of Mathew Daniels. Personally I think he has a computer in his head as he rarely needs to look up a manual to give the goods on just about any problem I have thrown at him.
Thumbs up to the service techs that keep us going!