delays in delivery from milltronics?

[panaceabea]

How long does it usualy take to get a new milling center delivered from Milltronics?

I ordered a new rw15 on sept 10 th and was assured it would be delivered and setup by the end of september. Made contact with the salesman again on the 21st of september and was assured yet again that the machine would be delivered and setup in my shop here in north florida by the end of september. 2 weeks ago I had to send $15k in overflow work to another shop that was going to pay for a substantial chunk of this new machine. The end of October is just a few days a way and I still have no idea when the machine is going to arrive. Is this normal operating procedure? I could have had a comparable machine from another manufacturer up and running over a month ago .

[AMCjeepCJ]

Mine came in just as promised! Sorry about your luck...

[panaceabea]

thanks, was yours a recent purchase or before the change of ownership?

I am unsure if the company is having problems with meeting promised delivery dates or if I have just been lied to by a salesmen trying to close a deal, either way its changed my perception of the company and it really wouldnt hurt my feelings if they would just refund my deposit. I was initialy told that the factory had made the assurance that the machine would be delivered and setup by the end of last month.

Responses to emails have been nothing more than one line responses stating they will contact me when the machine is ready and projected dates, 3 in all and all 3 have passed with no machine.Never an explanation or apology . A simple explanation or offer of expidited shipping or some other small perk would have gone along way.


I was planning to purchase a new cnc lathe over the next 2-3 weeks and based on this its doubtful its a milltronics. The part that upsets me is having to give away a chunk of work because of a missed delivery date. If the salesmen had simply been honest and told me from the begining that it was going to take aprox 2 months I could have bought the Hass that was on the floor at another dealer and have been up and running in less than two weeks. Apologies for the long rant , just a little disappointed

[panaceabea]

Machine arrived today, very impressive, clean well layed out wiring, everything looks like it will be easy to get to and work on down the road. Service guy popped up to check on the progress about an hour after the truck left, pretty impressive considering his shop is about 5 hours away one way. Says they will be back Wednesday for the final tweaking and setup and leveling . Machine is all setup, electrician left about an hour ago , so it looks like once the setup guy comes wednesday I will be ready to go.

My only gripe at this point which may manifest into more of a problem down the road is there are a couple of rust spots that have grown enough to raise the paint on the front of the sheetmetal cabinet, one enough to chip a little paint off . Hopefully it wont blossom any further.

[panaceabea]

Service guy called and says it will be Monday the 12th before they can have anybody here for the training and set up , considering the machine is already a month past its due date it doesnt seem unreasonable to think somebody would rush right up here and give me a few hours of training and level the machine instead of putting me off another week.

[bborb]

_You need to contact the sales manager at the Milltronics factory. The only feedback the factory gets is from customers themselves. If the customer continues to let the local dealer handle damage control, Milltronics will never hear about it, and you get crapped on and the dealer gets sales awards.
_You should have already screamed loud enough for them to hear you in Minnesota.

[Farmers Machine]

Your problem sounds like it is with your dealer and not Milltronics. When I have dealt with them at the factory on lathe upgrades you could not find a better company any where to do business with!!! If you buy a lathe that is not Milltronics you will have another control to learn and when you learn to run the Centurion control you will probably jerk your knee and hip out of socket kikking your own butt. My biggest customer has a Fanuc shop, I do all of his short run specials because it is so simple to program complex oil tool parts with out having a $20,000.00 CAD CAM. Heat Treated 4140, castings and forgings with interrupted cuts are brutal on a machine, My ML20 is going on 7 years and still holding .0005 on down hole oil tool parts every day all day. You may call Milltronics and complain about your dealer and get better results. Good luck The Farmer

[bborb]

I agree with The Farmer in that I have only had positive experiences with Milltronics Manufacturing. A dealer is lucky to represent their products and it seems your's keeps dropping the ball.

[panaceabea]

we'll see how it goes. I fired the machine up this morning and loaded the carousel and it appears the software for the arm type tool changer is loaded and my machine is equipped with the carousel type tool changer. I sent the factory an email this morning now just waiting on a response

[panaceabea]

response as expected, the rep that sold me the machine will be in contact

[bborb]

Make sure the wiring diagrams and the hardcopy of the parameters is in the door of the electrical cabinet and the serial number of these match your machine, along with a floppy disk containing the backup parameters. Used to be the case that several different toolchanger/style files are loaded in the control and a toolchange parameter specified which file the machine would use.
_Keep us posted, hundreds of people have viewed this thread, many possible future customers of Milltronics (or not).

[panaceabea]

Milltronics says my line voltage of 242 ac is to high to operate the machine, power company says its spot on and they are not making any adjustments.


Waiting on a buck and boost transformer to arrive to drop my line voltage under 240vac before I proceed, should be here Friday, cant wait to get started.

Based on a comment made yesterday I know someone at Milltronics is monitering this thread, I called and spoke with a tech who was going to calculate which transformer I needed to drop line voltage,Brian, very nice fellow, He turned me over to someone in sales who said they would call me right back with the transformer I needed to order , that was around lunch, 7:00 pm now , still no call back as promised. I made it very clear that this needed to be handled in a timely fashion, I hope the machine is better than the customer commitment. Apologies for whining, i am sure all will be well when I get oer the customer service hump