I had a long post, but I'm going to shorten it.
I'm looking for a
CNC machine of this size and capability to use at work, which is a world class product development and design firm. This machine is very well put together on paper and has excellent details. Great work on that.
But, you appear to have a quality control issue with your electronics, the ESD bag comment was insightful by one user, everyone uses them, they are pink, you put electronics in them - period. If you are not doing that, what else are you missing.
Your posture on this forum is defensive, and paranoid. I'm sure you have only good intentions, but this is how you are being perceived. These places are valuable ways to help promote and let the user base provide free support for each other. But they need a foundation of technical information and cooperation. I agree that you are talking - but adding no value to this section. Value is what people are interested in buying into.
Please don't get even more defensive. Simply answer peoples questions and share details about the machines that will help users keep them running and building cool stuff. The reference to the Tormach section is a very good one.
Best of luck in the new year, the machine does look very nice.