mach3 license corruption

[jetflatline]

(background: I've been dealing with email since UUCP but am new to Mach3.)

I received my license files via email, two .dat files that I put in my c:\Mach3 directory. I then rebooted and launched Mach3, yet it's still in demo mode.

Opening up the files they are as I expected -- a lot of 8-bit characters. However, I'm not sure if it's corruption or this is just the binary license file format used by Mach3.

Is there a way for me to determine if Mach3 is loading the license and failing because the files are corrupt?

I've asked the reseller to put the .dat files in a .zip archive and send me that so that we can rule out file corruption.

E.T.A.: I guess this could be read as an attempt to help me pirate a license key, which I am not trying to do. I received license files from IHCNC as part of my CNC upgrade kit and I'm trying to figure out where/how/if they are getting corrupted when they were emailed.

[Spinnetti]

Just submit it to support. I had the same problem. I sent them the key, they confirmed it was jacked up and sent it back to me fixed.

[ger21]

There should be only 1 file, Mach1Lic.dat.
email license@machsupport.com and they'll take care of you.

[jetflatline]

1) I have WizLic.dat and Mach1Lic.dat -- could both of them being in the directory break things?

2) I bought these from a legit reseller, so Artsoft is pointing me there for support.

[jetflatline]

Still no joy. IHCNC thinks they emailed me valid files, I've responded with offers to send a floppy or thumb disc to get a physical copy of the license.

Any cleanup/fix suggestions while I wait on IHCNC?

[ger21]

Did you contact Artsoft at the address I posted before?

[jetflatline]

license@machsupport? Yes, I contacted them soon after you posted and was told that

1) the files were corrupt

2) they couldn't find my contact info in their database, so contact the reseller.

I did 2) and haven't heard anything other than that the files I was sent should work.

[ger21]

Make sure you have IH give your license info to Artsoft, which they are supposed to do. Had they done that, then Artsoft would have sent you a new license right away.

[jetflatline]

Interesting -- IH told me they have a stack of licenses that they hand out given to them by Artsoft. I wondering if the "send a copy to Artsoft" step got lost on their end.

[ger21]

Licenses are not transferable, so for it to be legal, it needs to have your name in it, which means they need to go through Artsoft.