| | |
I know someone else with this problem, and I have had it as well.
Who did you buy your license from? They had a dealer who was taking money for licenses and then just sending out copies of the same license file he already had (i.e. not telling Mach about the extra sales and pocketing the money). This is what Mach told me directly in writing. They are well aware of the dealers behavior and the problem.
Mach decided to blacklist these licenses in newer versions. They won't work. They did not try to contact any of the affected parties who paid for the license, and their stance is that we must all purchase new ones at full price. Really.
When asked about replacing the license I purchased Mach refused. They actually told me, in writing no less, to buy another license FROM THE SAME DEALER who caused the problem in the first place.
Yes, he is still their authorized dealer.
They claimed to have worked out the problem with him and that he doesn't do that anymore, but they refuse to acknowledge the licenses he did sell and are forcing people to buy new ones at full price. They wouldn't even guarantee the new licenses wouldn't get blacklisted if there is another issue with the dealer going rogue.
If there are other people with these problems I will contact my attorney to see if I can post the rather revealing transcripts of our conversations with Mach.
I am not sure if I can right now as this looks like its going to court as Mach refuses to discuss any remedy. I'll check with him to see if it is OK.
I would suggest you contact an attorney as well as this is clearly a violation of several established laws. Mach is simply stonewalling thinking most customers won't do anything, it isn't like they have a leg to stand on legally in court.
If you don't have an attorney, PM me and I will give you mines info.
Hey, there was this guy who bought something at your yardsale last year, and he sold that thing to me. Well, that thing doesn't work, so I want you to give me my money back.
It sounds to me like your problem is with this dealer, not Artsoft. Who is the dealer you are speaking of? What is THEIR position? If you are going to sick your lawyers on someone, it sounds like it should be the dealer.
I would have initially agreed. I wanted and tried to keep Artsoft out of it.
The dealer is the one responsible for the fraud. He was Artsoft's authorized agent though. Even then, I like (or liked) Artsoft and a big fan of Art Fenherty, so I was willing to go after just the dealer, hopefully with their help. You would have thought they would like to distance themselves from that. If he was an ex-dealer they would have been fine.
Problem is, Artsoft made it their problem by keeping him AS a dealer after they were aware of this behavior, and even actively covering for him. Any potential to sever liability for this on Artsoft's part went out the window. They wanted to be part of this, now they are.
Both get named in any suits now, and quite frankly, whoever made the decision at Artsoft to cover for this guy at the expense of legitimate customers deserves whatever they get now.
So... who is the dealer?
A guy named Paul Herink. Goes by the name Deepgroove.Originally Posted by MattTheNoob
Wasn't hard to find his real name. Its on my license file. And another customers in my town. Apparently for a while there if you sent him money, he just sent you a copy of his personal file or possibly a duplicate copy of another customers file. He did this a lot more than once apparently. Artsoft was well aware of it, enough to patch all of their software with those numbers.
To prevent anyone from running a duplicate copy (or even the original), Artsoft's solution to all this duplicating was not to contact customers or drop the dealer, it was to simply blacklist all those purchased files, affecting legit customer files as well as legit customers sold duplicate files, referring to them all as 'pirated'. Then they advised affected people that it was up to them to buy new files at full price from the same guy. Without telling them why. Nice.
They also didn't bother to attempt to advise any customers as to what happened, apparently telling them individually it was limited pretty much to just them in an attempt to hide the scope of the problem.
I don't know how many people there are out there affected by this. It does however seem obvious the new Artsoft management, unlike the old one, is clearly NOT the CNC communities friend.
What the dealer did was to be a simple crook. Big deal. What Artsoft did after that, however, was so very sleazy on an entirely scope and level.
cameraguy you are going to fall on your butt with this one, get a new attorney this guy is just taking your money, there is only one person in this that you can go after, this has nothing to do with Mach & is not there responsibility to give you a license
Mactec54
First, He's not taking my money and probably won't need to.
Secondly, it has everything to do with Mach now only because they decided it did. You are correct in that it didn't start out that way, but business law is very clear on where they stand now due to their subsequent actions.
I'm not here to debate the merits of the case, do that with an attorney.
I only wanted to inform another obviously confused person that was ripped off as to what happened and why, and that there is some recourse they can take. They aren't alone, and this isn't just an isolated occurrence.
If you would just gladly cough up money for yet another license to the guy that just stole from you, with Artsofts stated guarantee they will simply shut off the new license if that same guy ever sends out copies to others again, and that it is YOUR responsibility to pay him yet again if that happens, fine.
Hopefully other people aren't similarly easy pushovers. Artsoft is counting on it, and they are probably right in most cases.
I'm just not one of them.
noisillator does not have the same case as you, he brought his software from some one else a 3rd party, which nobody should ever do, most software licenses are can not be transferred, unless you have it in writting from the software company that they will accept that transfer into the new owners name
On the other hand how would ArtSoft know where you got your license file? If someone is sleazy enough to take your money and pawn off a pirated license then they are obviously capable of lying about it and would never own up to each individual case. I can envision folks devious enough to get a license from a bit torrent and then try to scam their way into a legit license from ArtSoft. I AM NOT implying the gentleman I quoted above did that in any way. I'm just saying I can envision it happening.If you would just gladly cough up money for yet another license to the guy that just stole from you, with Artsofts stated guarantee they will simply shut off the new license if that same guy ever sends out copies to others again, and that it is YOUR responsibility to pay him yet again if that happens, fine.
Jeff Birt
Cameraguy,
Explain to us again why you think Artsoft is responsible. I like the humor. Your nuts. Sorry you got ripped off. Buy another license or get your money back from your dealer.
In this case it he has acknowledged it.
Remember, this file was straight from from their official sales representative. Artsoft knows exactly who he is, knows the file came from him, knows the product was purchased from the official source, and knows that person did this often enough to require Artsoft patching their code to lock out all those users who bought from him. Not a once or twice thing.
Artsoft's response wasn't to fire the rep, it was to penalize the customers who bought from their rep, then send those same customers right back to him to pay again.
I would have sympathy for Artsoft losing sales and being the victim of a sleazy rep if they weren't actively still defending him while attacking the clients he defrauded. Not OK in anyone's book.
They have a rep that is a dodgy. They know this. They keep him as a rep. They have prima facie evidence. They cover for it.
Figure it out. If you think its humorous fine, but I think the legal communities ideas of liability are a little more what I am going to go by than yours.
Posting Permissions
| | |
LinkBack URL
About LinkBacks
