Leadshine integrated easy servo motors

[yeck]

Hi, I just received some of Leadshine integrated easy servo motors (Leadshine easy servo motors / stepper motors with encoders) which were purchased from AMT. I am able to connect to them in the protuner program, but when I try to access the settings or do a motion test, the motor will start to move as commanded, and take window pops up that the program has crashed.
Any idea what could be causing this?

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[allen2080]

Hi yeck,

According to your descriptions, i think the communication is ok between your PC and the drive.
Try the Leadshine Protuner Program on Windows 7. Maybe the program not compatible for Windows 10.
Thanks.

[yeck]

Thanks, allen2080!
I will try!

[Cromaglious]

What os are you using? What version? You have an xp machine to try it with? Or try a 32bit machine