Low cost laser Engraver

[Roberto_Trilogy]

I purchase RS3040 Laser install soft and usb dog but the PC not comunicate with de Rs3040 in any Comport (1,2,3,4) Please Helpme with this.
My Pc is a pentium 4 with windows xp.
Thanks for all!!!!

[Exsecratio]

Hiho chaps (and Ladies if applicable)

I'm looking for opinions and experiences in using/buying these China made laser machines.In particular does anybody have any recomendations of what far eastern company to use? they all seem to be much of the same price wise for a 40W laser so does the company selling make any difference? also can I ask about the china Ebay sellers? is that a good way to buy (I can't find any distributors in the UK)I'm looking to buy ten machines for short term production work and ten the same will make it much easier to oversee.
Any advice welcome from experienced people or owners of these things.
Many thanks for reading.

Could I please respectfuly ask though that any manufacturers reading this DON'T bomb me with offers of machines or prices etc,it will not achieve anything and will simply result in me blacklisting you from being a potential seller no matter what deals or prices you offer.

I did note that somebody commented on the command of English displyed in the Videos on utube,sure it's not fantastic however you really wanna hear my Mandarin Chinese..now THAT is BAD

best wishes from the UK

Dave

[paulC]

There is a guy representing Red Sail in England.
Read back through this thread. I think his name was Neil.
I would seriously talk to him.
Support is the biggest issue with these machines.
So many of them don't work on arrival.
Paul

[Exsecratio]

Thanks Paul,

I'll see if I can find him

cheers Dave

[dragoneye]

I dont know how the support will work from a stockist as they to are just as reliant on supply from china, if you want to buy ten lasers say at 5000 us and the stockist want two to three times as much i would go direct to wklasers who appear to make most of them anyway, i have three of these and are still working as they should .

The other problem is your location in the uk and i dont think many people relize
the cost of a engineer . I had a company in west sussex with a waterjet cutter and many cnc machines which would cost on my kongsberg 1000 sterling to turn up from 250miles away then want his hotel for the night, hence i always buy to of everything so you do the swap yourself saving money .

So buy direct, IF YOU DO BUY TEN YOUR PROBALLY HAVE MORE THEN ANY STOCKIST who knows you may even get a engineer thrown in with the deal.

Good Luck

[Exsecratio]

Thanks Dragon,
I'll look into that in the morning.I'm pretty much expecting them to be almost disposable but I really would like them to work out of the box.Thus far people seem to have had a few problems using them or at least they don't do "what it says on the label"..

thanks for the input

Dave

[Neil Pritchett]

Hi All,
Yes, we are distributing Redsail lasers here in the UK, and no, we are not just as reliant on support from China as you would be!
Let me explain:
Firstly, we spent a lot of time in China with Redsail, assisting with their designs, and we still do design work and feed it back to Redsail to assist in the continued improvement of the products. Because of this, we have our own in depth knowledge of the products.
Second, WK do not manufacture most of the machines.
Third, we provide 12 months warranty with machines we sell. We also hold a reasonable stock of spares, including tubes, PSU's, optics, belts, bearings, drives etc.
Fourth, we have a range of working demonstration machines here in our factory, from the small machines up to the big C150+ (1500x900 with 100w laser). All wired up and ready to demonstrate with your files.

If anyone is interested, we exhibiting at the Sign UK trade show, stand N70, at the NEC 1 to 3rd May. We would be pleased to see you there and discuss your requirements.

Regarding the 3040A, make sure you have set the RS232 data to the highest speed and 8 data bits, no parity and 1 stop bit. Also ensure you are using the serial cable supplied with the laser machine. If this still does not work, I suspect that the PC serial port is not functioning. Try it with another device (printer etc).
Let me know how you get on. We will try to help (although we have not sold this machine to you).
Best regards. Neil for CTRfuture Ltd. http://www.ctrlasers.co.uk

[Exsecratio]

This is exactly what I was looking for.

A company representative that is prepared to help somebody they have made no money out of.A level of service like that means if I buy from them they will go the extra mile to sort any problems I may have.I have yet to see any of our Chinese brothers posting to help people with problems with gear they HAVE sold let alone gear they haven't!
An accurate and fast response to the enquirey mail I sent with a open and up front declaration of price ranges.No hard sell or telling me I need to buy something I quite clearly do not need.

Great stuff Neil I shall be going to the NEC and look forward to discussing my needs and purchases with you.I'll get back to your Email as soon as I'm back in the office with the information your requested.

Many thanks

Dave

[Roberto_Trilogy]

Thanks so much Dave i apreciate your information for this little problem.

In this momment i made the terminal cable from out the RS3040 (has 5 terminal the pins inside data cable are 2,3,5,7,8) only i need information from inside the connector to PC 232.

Thanks!!!!!!!!!!

Robert

PD: don´t worry i am a good technician and i no have problem for make this.

[dragoneye]

Hello Neil,

A very informative web site you have, probally one of the best out there at the moment.

The one thing i cannot see maybe im missing it is your location address as i cannot find it anywhere in your site. and to my previous post regarding that you are only as good as the support you yourself receive from china we all know from reading earlier post that some of them abandon the customer as soon as there is a problem with their machine also the same seems to be adopted by their some of their distributers, mainly for setup advice but i cannot see any company who will swap a pci card at a cost of $1200 us when they dont even replace a broken tube.

I know you are just starting out for redsail in the uk and i wish you all the best for you and indeed your customers and the only way is probally going to be time and posts from very satisfied customers. It is good to here that you stock all these as people buying from canada pay their money and still the machines come out of china with the long wait .so i take my hat off to you as i know that you have invested time and a lot of money doing this and yes we all need good english advice such as you give and i will be watching your progress with interest as it will benifit all

Best Regards

[Neil Pritchett]

Dear Dragoneye,
You are right, the address is not on the site. We had a lot of problems with spam and rubbish post when we had our email and address details on our site. That's why we removed them and resorted to the contact form method.
We are based in the county of Northamptonshire in the UK. This is midway between London and Birmingham, and just 5 miles from the M1 junction 15. A good location for reasonably quick transport to most areas of the UK.
If anyone requires exact details please send us a quick email via our web 'contact' page and we will be pleased to provide them. http://ctrlasers.co.uk/tinc?key=WM3T...erFeedbackForm
We are sorry for the convoluted approach, but you realy would not believe the scum that is out there waiting to be dumped on the unsuspecting!
Spam has a signifcant detrimental impact on time management, and hence customer support. that is why we want to keep it to a minimum.
Best regards to all the honest workers! Neil for CTRfuture Ltd.

[Neil Pritchett]

Originally Posted by Roberto_Trilogy Thanks so much Dave i apreciate your information for this little problem. In this momment i made the terminal cable from out the RS3040 (has 5 terminal the pins inside data cable are 2,3,5,7,8) only i need information from inside the connector to PC 232. Thanks!!!!!!!!!! Robert PD: don´t worry i am a good technician and i no have problem for make this.

Hi, the data cable you need is as follows:
Laser - PC
1 - N/C
2 - 3
3 - 2
4 - N/C
5 - 5
6 - N/C
7 - 8
8 - 7
9 - N/C
Shield - Shield
Note that N/C = no connection.
This should get you out of trouble.
All the best. Neil (for CTRfuture Ltd)