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  #445   Ban this user!
Old 10-05-2006, 02:54 AM
 
Join Date: Oct 2006
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Rabbit HX40A - Need software

First of all my greetings to all that have been writing to the laser machines section. You have all been very helpful to me.

I bought Rabbit HX40A from Jinan Hengxing
website: http://www.hxlaser.com/en/index.htm

The machine arrived to me packed well, the price was very good and i set it up. Everything is fine but the software. They sent me the NewlyDraw 1 by Newlysoft (website:www.0123.com.cn). At this point I have to agree with everybody that the after sales support is just not there.Hundreds of emails to everybody if they can help me and can do something.Unfortunately noone.

I found this forum 3 days ago and have been reading it ever since.
My machine works perfectly but only in the half size of my engraving area.

I guess it is a problem of software and i saw that many suggest the moshidraw software by moshisoft. I browsed their website with the help of babelfish but I don't know which version to download.

Can anyone help me with this one?
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Old 10-05-2006, 07:22 PM
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g1zom:

Be sure of that:

1- Before you send the file press the test button to test the laser power then adjust the ammeter to 0.9 mille amperes while pressing the button.

2- Adjust the focus 6.2 cm from the material surface to the diamond plate that holding the lens.

3- Press start (the led will be off).

4- Don't move the laser head any where just put your wood piece at top left corner .

5- Adjust the setting like the attached picts.

6- Send the file.

Good luck..
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Old 10-05-2006, 11:41 PM
 
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Thanks for the information fractaledge3 but I do already what you explain.

I finally found the problem.

I don’t have the problem in Cutting mode but in Image mode only.
The big difference is the size of the file.
When the size is big, I have a problem with my serial connection.
Data bits are lost and the laser head offset move and strike the top or down randomly.

I tried with my old PII 300 instead of my Athlon 64 and now it works well.

I need now to find a manner to add a working serial port on my PC.
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Old 10-05-2006, 11:52 PM
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Originally Posted by g1zmo View Post
Thanks for the information fractaledge3 but I do already what you explain.

I finally found the problem.

I don’t have the problem in Cutting mode but in Image mode only.
The big difference is the size of the file.
When the size is big, I have a problem with my serial connection.
Data bits are lost and the laser head offset move and strike the top or down randomly.

I tried with my old PII 300 instead of my Athlon 64 and now it works well.

I need now to find a manner to add a working serial port on my PC.

You can use "usb to serial" converter
also check the output Setting on attached pict
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Old 10-06-2006, 12:08 AM
 
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Originally Posted by fractaledge3 View Post
You can use "usb to serial" converter
also check the output Setting on attached pict
I already use a USB2serial (PL2303) with my PC because it doen't have serial port.
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Old 10-08-2006, 12:33 AM
 
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Thumbs up Laser Engraver Manufacturer

welcome to consider our machine, we are the company specializing in manufacture and export laser engraver/cutting machine. Not only the price , but also the quality and after servie is better than the one you mentioned.
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Last edited by wklaser; 10-25-2006 at 04:12 AM.
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Old 10-08-2006, 01:47 AM
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Originally Posted by wklaser View Post
welcome to consider our machine, we are the company specializing in manufacture and export laser engraver/cutting machine. Not only the price , but also the quality and after servie is better than the one you mentioned.
Hi wklaser,

I already have RS3040A from redseal; you have the same machine on attached images but as WK3040.
Can you tell us what the deference is?
Is it using the same software (Easycut 2.0)?
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Old 10-08-2006, 01:58 AM
 
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Exclamation

Originally Posted by fractaledge3 View Post
Hi wklaser,

I already have RS3040A from redseal; you have the same machine on attached images but as WK3040.
Can you tell us what the deference is?
Is it using the same software (Easycut 2.0)?
I know little aout the RS3040A you mentioned, we are not the same company.
But I know the company that produce the machine.

Regarding the software, I think the difference is just the called name.

If you want to get more for our machine, please contact me by mail:
wklaser@yahoo.com


Last edited by wklaser; 10-08-2006 at 02:20 AM.
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Old 10-08-2006, 02:31 AM
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Originally Posted by wklaser View Post
I know little aout the RS3040A you mentioned, we are not the same company.
But I know the company that produce the machine. Maybe they imitated us.

Regarding the software, I think the difference is just the called name.

If you want to get more for our machine, please contact me by mail:
wklaser@yahoo.com

I do not know how things go in China?
"Maybe they imitated us." , can you Explain that?
Who is the original Producer of the machine?
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Old 10-08-2006, 03:27 AM
 
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Talking

Originally Posted by fractaledge3 View Post
I do not know how things go in China?
"Maybe they imitated us." , can you Explain that?
Who is the original Producer of the machine?
Hey, sir. Regarding the "Maybe they imitated us." , it's just a joke, I have delete it in my article. Our WK3040 and the model you mentioned is not the same one. We are the manufacturer of the WK3040, and the one you mentioned is produced by another company.

If you want the prcie of our machie, plase contact me by the mail: wklaser@yahoo.com

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Old 10-08-2006, 03:29 AM
 
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RedSail is one member of China Industry Software Association, and Easycut is one of our own-developed softwares and We have the copyright of the software. Some of our software copyrights are attached.
HKxy knows Chinese, you can check if REDSAIL has many kinds of software copyright.

1) The main design idea for EasyCut 2.0 is to use simply and easily
2) We can output color JPG&BMP&TIF file directly from Easycut 2.0, it is our patent, it is unique in the world.
As picture of lady showed below, we can output it directly.
3) Our machine is compatible with Corel Draw.
4) I personally do not think there are many machines similar to RS3040A, our own-developed machine.

These days are Chinese National Holidays (around 1 week), resulting in reply some emails late, our company feel very very sorry, our company will still provide the best service as what we did.
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Old 10-08-2006, 08:18 AM
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Funny thing when we all were looking for an inexpensive laser we could only find 2-3 web sights and Redsail was one of them. Now it seems they are sprouting up everywhere. Only place we can verify product and service is Redsail. I ordered one, As many members here did we received the machines. I have had a few problems with my machine but Redsail has honored their part of the warranty above and beyond so far. Inkexpress yes you will get a machine but no service after the sale. If someone orders from one of the other people on here keep us informed on the transaction.
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