Need Help!- GCC Laserpro C180

[SPCM]

I just bought a laserpro C180 laser engraver. I am wondering if anyone experienced any problems installing the appropriate drivers on a Windows 7 64 bit environment. I am not able to install the printer drivers or GCC USB driver (unclear if necessary) included in the supplied CD

I registered the product and became a member of GCC Club but my access level to the club gives me no visibility or access to drivers/software or firmware upgrades. I only found the installation instruction that is really poorly written.

I bought the product from an authorized distributor but so far the service level is slow (only one person can help and is covering a very large territory)

I recently asked for support directly on the GCC world technical support. Too early to comment.

I am wondering if anyone had similar issues and how it got resolved.

Thanks in advance.


Simon