
08-04-2011, 07:10 PM
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| | | Join Date: Sep 2010 Location: New Zealand
Posts: 24
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York Laser Redemption! | | I purchased a laser from York Laser in China. I saved myself some serious dollars by doing that. There were several faults with the machine which i had to sort out myself, as York Laser had some serious customer service issues. These were raised and discussed in another thread. To their credit they have worked extremely hard to rectify all the issues i raised. Customer service is now of a high standard with inquiries answered promptly. They have now provided me with all the parts i required, and fully compensated me for the extra costs i incurred. York Laser have even completely re-designed all their laser engravers/cutters to eliminated all of the design weaknesses i advised them of.
The build quality has significantly improved also. The new range of Laser Engravers look fantastic and i am now intent on purchasing another unit from York Laser. This Company deserves a pat on the back for the effort they have put in to produce a good machine at a very affordable price. |