Yes, contact K2 and tell them of the problem. I got a 3925 from them just 3 months ago and it uses strip brushes around the collector base instead of plastic. The brushes are real flexible and don't cause any problem at all. Maybe they still have some of the older design left. Tell them you are very unhappy with the design and you want brushes. They won't change back if they don't get negative feedback.
Good luck,
Charlie


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