K2 Review, KT-3925

[rliboon]

Paolo -Italy,

This is Ron Liboon with K2CNC. I am very sorry. We have tried often to contact you via email. Please feel free to call me 714-999-1156 or give me a contact number so that I may contact you. We are still in business. Unfortunately we only have your email address for your contact info. The machine has been shipped out Monday and you should receive it in ten days or so. USPS. We had to ship the machine in a smaller box than what we are accustomed to. Please call us so that I may provide you with the tracking number.

I hope to hear from you so that I answer any of your questions.

Thank You for informing me - Tauseef

Sincerely,
Ron Liboon

Originally Posted by ciccio Hi, k2cnc users, is k2cnc still in business? What troubles me is that, after a month from payment, no machine received and no answer to my mail. Can someone help me?

[rliboon]

Dear Users,

This is Ron Liboon with K2 CNC. I hope to make all of CNCzone users and K2 CNC customers more than satisfied with our product and service. We are working hard to make positive adjustments to provide the best customer service, support and products.

K2 CNC as a new company has focused it machines to be shipped UPS, USPS and FED Ex. These shipping companies have dimensions and weight parameters/requirements. As information is communicated to me and the company about shipping, I and the staff are working hard to find better ways of shipping the machines.

There is always room for adjustments. K2cnc is willing to change to make those needed improvements to make all of our customers happy. We are modifying some parts as a result of our customer's feedback.

Extra care in shipping also comes with extra expenses for the customer. The company is currently working on better freight companies and better shipping arrangements while keeping down the shipping cost.

K2 CNC is a growing company with customer service as a priority. Please direct your concerns about service support and products received to ron@k2cnc.com.

K2 CNC does provide a satisfaction guaranty.

Ron Liboon
K2 CNC

[tauscnc]

Hi Ron,

I am glad to see you here and your quick response to my email. I think it is very important for people to realize K2 is, in fact, 100% behind their products. I will be the first to admit is has been a long road with you guys.

I again, Strongly, advise you to ship your machines disassembled. The one you guys sent to me partially assembled was "PERFECT." Not one scratch or dent. Getting a percision machine all dented up is not good. Just include some information on putting it together (it pretty much just goes together anyway) and I think your shipping issues will be coming to an end.

Include some literature with your machine and get a part list on your site. A "thank you for choosing us" note would also be a nice touch and goes a very long way. People are just looking for good service as you can tell we don't mind paying the price of the machine.

Check over your machining, g-code, fixutures as the pictures I have taken of my machine (KT-2525 and KG-3925) show great issues of concern.

My offer to help make a part list for the KG-3925 still stands. Email off line if your interested.

Take care
taus

[cbass]

Originally Posted by tauscnc Hi Ron, I am glad to see you here and your quick response to my email. I think it is very important for people to realize K2 is, in fact, 100% behind their products. I will be the first to admit is has been a long road with you guys. I again, Strongly, advise you to ship your machines disassembled. The one you guys sent to me partially assembled was "PERFECT." Not one scratch or dent. Getting a percision machine all dented up is not good. Just include some information on putting it together (it pretty much just goes together anyway) and I think your shipping issues will be coming to an end. Include some literature with your machine and get a part list on your site. A "thank you for choosing us" note would also be a nice touch and goes a very long way. People are just looking for good service as you can tell we don't mind paying the price of the machine. Check over your machining, g-code, fixutures as the pictures I have taken of my machine (KT-2525 and KG-3925) show great issues of concern. My offer to help make a part list for the KG-3925 still stands. Email off line if your interested. Take care taus

Despite all the setbacks, you still give them props. Classy move taus. Thanks! And welcome to the forum, k2cnc (Ron)!

Carlo

[JavaDog]

Glad to see you on here Ron, sure you will see we are a pretty friendly bunch.

One note on shipping...stay FAR away from DHL. They may be cheap, but they really are bad at handling anything heavy/fragile. My best experiences are with FedEx. Although, you may want to check out the UPS-MI program - they do a local handoff to the USPS, I beleive it is a bit more cost effective.

[tauscnc]

Hey Carlo,

Yeah. It's like a double edge sword. On one hand it is very upsetting to have to go though this to get a good machine. On the other hand I hate to see them go down hill. Time will tell really. My goal with this thread is still to give an honest review without emotions involved.

I have a completely different outlook on this whole thing then probably many others. We (my wife and I) took over a 31 year old practice and are now in our 7th month of business. The senior doctor pretty much took off without telling anyone and patient transition has been "fun" to say the least. We have the daily headaches of a new business and also make our share of "mistakes." For example, I am finally getting Medicare checks back to patients that have now been waiting 7 months (many very patiently...luckly) due to having to wait for our numbers, learning how to fully submit (Medicare themself coudn't help me..go figure), etc. So I really do "understand" and see the "mistakes" differently now. For use to suceed we have to have the best customer service anywhere and that is my goal. Little things go a long way. Hopefully K2 will also step up to the plate and get the things they need done very soon.

Beside, I just don't see this as something else I need to come home to and be upset about. For me, this cnc stuff is for enjoyment and I want to keep it that way.

BTW Carlo, have you gotten your machine yet...I don't remember.

taus

[cbass]

Originally Posted by tauscnc BTW Carlo, have you gotten your machine yet...I don't remember. taus

I going on a 6 week holiday in a week. The machine is ready to ship right now according to Kevin, but I want to be here when it arrives to make sure there isn't any damage in shipping . I'm going to send them the $$ a week before I get back and have them ship it then. If I plan it right, I'll be getting out of my car as the UPS guy pulls into the driveway

[ciccio]

Thanks to cnc-zone and to you all for the help.
Hi, Ron - K2cnc.
Sorry, now I have another problem :
I ordered and payed ONE machine, and you sent me THREE !!!
The one you promised me "before moving"
Another one you sent me more than one month ago
This one you sent me on monday.
Nothing arrived yet:I cross my fingers.....
My e-mail address is always the same I used to order and pay.
My phone - fax is IT 0175 79598
As JavaDog suggest, "Please resist the urge to curse", at least, till possible !
Again: thanks to all.

[tauscnc]

Well as usual I have some new news on K2. I have posted the bad and some of the good too and this time I am posting just GOOD.

I got a package from K2 today out of the blue...mind you I did not contact them at all but Ron or Kevin must of read this entire thread and visited my site and have mailed me (free of charge) 2 new mounts for the X and Y ballscrews.

If you recall I had to modify mine to get them to work right. I am excited to go home and try them out.

Still no instructions on how to replace the part (even though I know) or any "personal letter" but K2 seems to be going toward the right track. Man, can I be picky

taus

[ciccio]

Hi, Taus,
you are a lucky boy !
Here in NW Italy it is a cold rainy night.
I'm still waiting for a fax, a mail, a carrier pidgeon with some good or bad new about my machine ( K2 people, can you please send me the tracking number of my expedition in whatever way you choose?)

My fax : +39 0175 79598
My e-mail: paulallison at tiscali.it ( please use @ for "at" )

[CNCRob]

I just received a package from K2CNC today also. It was the piece I wrote about in another post in this thread, the piece that had the bad threads in it. The package also contained a few screws that were missing. Its touches like that; that can make them a really great company!

[ciccio]

Sorry, we are italian.
You know, we are a little primitive.
Here in Italy to have missing parts, or to have a defective part replaced by vendor / builder is a right state guaranteed ( garanzia del prodotto).
Also a supply contract ( contratto di fornitura) is a contract state guaranteed, and not a bufoonery.
Is it the same on K2cnc land?
Still waiting for a fax or e-mail : is it my right to know , after payment?