Missed your post earlier.
If you dig back through the threads, you'll see where those of us who ordered kits were put in line behind people who were buying turnkey systems. I don't know if that's still the case.
I submitted an email question to support over the weekend and haven't heard anything back. I just called the # on the web site and got a default-answering-machine message that didn't identify IH, so I dunno what's up.