I ordered a manual mill about 4 weeks ago and got it in about a week. It took 1 email that I waited a week for a reply and nothing then I decided to call. They answered my first try. I guess I got lucky. I had one issue with the machine so far and the spindle got super hot. I replaced the bearings and all is fine so far. So I would say they are still in business. Whoever answered the phone there said they usually have 50 or so manual mills ready to ship. Once you get ahold of them you should be able to receive a mill in no time if you want manual. CNC seems like another story. Also as far as customer service goes if there's a problem, I can't answer there cause I just took it into my own hands and fixed it. There are a few threads just below that have info on what people have been dealing with. So the question is do you want to deal with a company that may not have any support but for the price of the machine hard to beat.
my 2 cents