This is why I have not contacted them again yet. I cannot imagine a loss like that, and it is not the time to be bothered. My prayers are with them, as this is what I would fear the most myself being a parent.
I hear you. I was holding off on calling them last week also but finally called Friday and got voicemail and then felt guilty for even calling so I didn't even leave a message. A few minutes later I got a call back from Larry who was in the office. He's extremely knowledgable and a great troubleshooter!