email exchange between me and hobbycnc

[thx1138]

Free replacement going out tomorrow. "Take a deep breath..."

Regards,
Dave Rigotti
HobbyCNC.com

----- Original Message --Sent: Wednesday, December 20, 2006 7:28 PM
Subject: parts


Dave,
pulled a bonehead move and soldered one of the hex inverters upside down, then destroyed it trying to correct.
i didn't see it in spare parts on site....
let me know how to get a replacement..
d.b.



i'd call that customer service and support

[massajamesb]

Dave is really great about that. He does have excellent service, within reason, of course. I give him a lot of credit, because it is the small things like that that I can really appreciate.

[txcowdog]

He pulled me out of the fire and it turned out that I just didn't know what I was doing. I can't say enough about how good he is with service after the sale. You made a good choice when you decided to buy from him.

[thkoutsidthebox]

Originally Posted by txcowdog He pulled me out of the fire and it turned out that I just didn't know what I was doing. I can't say enough about how good he is with service after the sale. You made a good choice when you decided to buy from him.

dido. My only regret is that thanks to Dave I eventually finished my kit and now I have nothing to do because I cant start my machine until after Christmas. ....Im bored.........

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