By the way, though the other products offer kits with smaller steppers, they use the same driver chip and thus support up to the same current limit per chip, hence the same motors if you so choose.
I would have been more understanding of the problem I had if I received suggestions of where to look for problems. I did ask politely and in great detail. I received the same answer as another customer who experienced the exact same malfunction the same week; buy more chips at $15 each and reflow the solder. As I had exhaustively checked every connection and used known-good components, there was clearly some other factor at work and "support" offered nothing but a "the customer is always wrong and dumb too" response.
Contrast this with Marius from Gecko...he is willing and frequently does assist people with their problems with products he didn't even sell. No wonder Gecko has such a loyal following. It will be hard to resist doing business with Gecko in the future...should have done so previously.
Please don't take this as a condemnation of the products Dave sells. I know he has done his best. My problem is with terrible professional conduct and is something that satisfied customers have been fortunate enough NOT to encounter. I wish I was in your camp, but I'm not. In my opinion, if you cannot fully understand the design of the product, meaning that you can read, understand and implement without assistance the data on the manufacturer's datasheet for the SLA7062, even if you enjoy building kits, you are probably better off with one of the pre-built units. If you get the kit and it works, great, but if you have problems, well...you have PROBLEMS. |