Our shop is approximately 2 hours from our servicing HFO. When we have a service call they charge us a 4 hour trip charge (aprox. $400), regardless of the problem or how long they are here.
We have 2 techs that live within 45 min of our shop (they rarely travel into the Dallas HFO), and as a general rule they group service calls together by area.
On our last service call we were billed for a 4 hour trip charge even though the tech came from a customer 45 min away and his call after us was aprox. 45 min away.
My question is this: is this normal for all HFO's? Do they all bill like this? I'm actually quite shocked this is their practice. If a tech makes 6 service calls in 1 day in our geographic area he would be billing 24 hours of travel time ($2,400).
I could understand this if they were truly sending a tech out on an emergency basis and the travel time was 4 hours round trip, but to have to wait several days or weeks for the tech to be in our area and then have to pay like he was coming from Dallas seems a little rough.
On a different note, does anyone know of a good independent tech in East Texas?