haas service.....

[Shane123]

ok, dont get me wrong, i love running the big name brands like okumas & mazaks & mori seikis & hardings, and enjoy playing with the hurcos...... but i cannot believe the level of customer service i have received from haas & haas distributors (productivity) over questions i had on a machine they didn't sell me (used vf-4 apc). Crap, we haven't even bought the machine yet..... Had a couple questions about adding options if the machine didnt have them, and a couple more options on using angle head tooling for drilling/tapping. They answered within an hour with examples of coding, things to check for before the sale, who i might need to get ahold of for checking options as well as backup people in case i couldnt get ahold of those people. Both Haas & Haas distributors (productivity) were awesome to deal with and were on the ball with helping me. Awesome, and A+++! Love it!

Question....... is this too good to be true or is it like this for most haas owners?

[Machineit]

Although others have posted bad experiences here, yours is more like my experience with Haas. They have always been good with me.

Mike

[super95awd]

I have gotten great service so far from Haas. Well, other than one of the finance guys that works in Oxnard. I kinda wanted to reach through the phone for him. My sales rep is especially awesome.

[GITRDUN]

After dealing with other CNC company techs whom i wont name, HAAS service has always been far and above the best, fastest and cheapest for us. Its almost worth buying HAAS machines just for the sake of having good service when its needed in a pinch.

[underthetire]

I have called haas direct and always got answers. I would give them a A myself for customer service, a C + for quality, and a A for parts availability and A for service. Hurco answers since you brought them up, a B for parts availability, a B+ for phone support, a D for quality and a D- for service. Okuma C for parts availability, a D for phone support, and a B for service, and A for quality. Mori, a+ for parts availability, a B for phone support, a A for quality, and B for service. Mazak, B for parts, C for phone support, a D- for service, and C for quality. Not that you really asked

[Geof]

Service? Who needs service, Haas machines just run and run, you never get to find out whether their service is good or bad.

Seriously though, we do need service occasionally and what we get is great. But we also find that considering the number of machines we have, and the fact that nearly all of them are running every working day, we need service surprising infrequently. For instance our GR510 was installed in the first week of July 2005. A couple of months later we had to get the Power Failure Detection module installed but since then we have never had any reason to do anything to it.