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I posted on here back in April about how I could not get any kind of good customer service from Haas on getting a simple install of our machine here in St.Louis. Since then We have literly had to beg and plead with them to get anything from them. Yes they have helped us with a couple issues, but it has been like pulling teeth to get them to help and then it is weeks later before they do it. Currently I have contacted them multiple times about spending money with them and adding thru spindle coolant to our current maching. On this matter I have contacted everyone up the food chain at our local outlet (which is 2 miles down the street) multiple times since June 28th and still have been told yes it can be done and we will be getting you a quote. Well it is almost October and still nothing. We have had some surface finish issues and finally got them in our shop to check it out and they even took a program with them to try on another machine and said they would get back to us and it has been a couple weeks since and we have heard nothing. This could just be our local factory outlet in St. Louis I don't know, but in all my years of dealing with companies in a work related deal I have never expeirenced anything like this poor service. HOW DO YOU GUYS WITH HAAS MACHINES RUN A PRODUCTIVE BUSINESS THRU YOUR HAAS MACHINE? We have 4 Okuma machines and you can't ask for better support.
From what I hear, this is not the norm as far as local HFO's go.
I would venture to say there is more to this story, but if you are not satisfied with your local dealer, you can call Haas in Oxnard and see if there is anything they can help with.
Good luck.
BTW, there are many smart people here on this forum so you may want to post some specific questions you may have.
If there is more to the story I would love to hear it. At least that would be somekind of feedback. The problem is we are looking at adding another mill, and lathe over the next year and there is absolutley no way we could even consider a Haas right now.
You get what you pay for. That said, I have never really had a problem with Haas of Dallas. I suspect your problem is an isolated problem at a local level. When you go to your well and it is dry, do you keep going back to the same well? First step is to retain an attorney and have them send a letter to the local dealer and copy to Haas main office. Second, contact the next closest dealer and have them come and address any issues. If the next closest dealer refuses, refer to the Haas main office, disconnect the machine, load it on transport, and send it to Haas, have the attorney file the appropriate court documents, and if financed, stop payment immediately and let the finance company deal with Hass who now has possession of the machine.
If you feel you were duped by advertising or a salesman into thinking a Haas machine would perform like an Okuma or that service would be as good as an Okuma dealer, then have your attorney address that also with a law suit that includes damages.
Last edited by txcncman; 09-29-2011 at 11:41 AM.
http://www.kirkcon.com/
Your local HFO has a big part of this. Here in Denver, my local HFO is wonderful - I only have one machine and they have helped me with multiple issues with same day response, including onsite upgrades, a service call for a squeeky belt, and training on a cold day before the shop heater was running. I couldn't ask for better service.
Mine here in Tampa Florida is good to. Even their choice in caterer at demo days is great. Mmm free baby back ribs, nice. Also service guy, Norm, here in Miami is awesome. Even gave me his cell after a job as a "just in case", so no complaints there either.
Well from what I am hearing from all on here it seems as if we have a local factory outlet issue here in St. Louis. It is ashame because they are right down the street. I would love to get the type of service most on here say they have. It sure does ease the stress level of scheduling jobs thru a machine when you know you can count on support if a problem occurs. I have no problem going with a outside outlet cent, but for a quick service call that really won't help if they have a long travel to get here. I would think outside outlet centers are also going to have an issue traveling here to do work when we have an outlet center 2 miles from our shop.
Most of your assumptions are probably correct. But it seems you have not made the phone calls to actually ask, "What are you going to do to fix this problem?" I have found that a company such as Haas when confronted directly will actually do something. That something might even include flying a tech in from another location. I am in Dallas, Texas. When requesting service for a Maho 5 axis mill, the tech that arrived might come from Michigan or Florida.
http://www.kirkcon.com/
Yes, I believe you have an isolated problem. Here in Colorado HAAS is superb with support for our machines but consider that we have about 15 HAAS machines and they would be stupid to ignore such a profitable relationship! Sorry, good luck.
If they are just down the street, maybe a visit to the dealer might give better results. Speak with the service manager and politely discuss some of the issues you are having.
Face to face conversations can often yield greater results than a phone call or e-mail.
If that get's you no where, then I guess it is time to call the Okuma sales office then.
Good luck.
Funny
I just bought a new machine and it was supposed to be delivered on the 13th, call on monday the 12th and whoa what'a you know Haas sold it to someone else. The salesman knew about it but did not tell me until I called as I did not get my 24 window call for delivery. Then top it off with a rigging bill to buy one off their floor after demo day, $1k bill for expediting shipping, because they did not ship my rotary tables either. Needless to say I told the sales guy exactly how I felt and he is not allowed in the shop any more, and since I need another 2 machine here shortly, I believe brother will be receiving a call from me. I only have to call my HFO to get a new coolant hose for this machine since the one on it is leaking all over the floor. Nice warranty call and the machine has been on the floor for a week.
Bla bla bla bla bla bla. Shame on haas! Rabble rabble rabble rabble rabble rabble rabble rabble rabble. Bla bla bla? Rabble rabble rabble rabble rabble. Bla rabble rabble? Bla bla bla bla bla. Bla rabble rabble Bla.
These threads all end up sounding the same.
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