HFO Service Time

[horst007]

Hey everybody was just wondering what the service time is for Haas to decide when to replace a ballscrew on a 8 month old VF-3 that was diagnosed 6 weeks ago. We can only use half the table and when we talk to the tech he says he is waiting on the factory to get back to him. blah blah blah.... are they hoping to give us the run around until the warranty runs out or what?. We also have a brand new VF-2 that leaks coolant like a fountain. They have been out twice to take pictures and "see what they can do" about that one. Whats the point of buying new machines when they won't fix the issues? That is what the warranty is for right? I gotta say that I am disappointed in the quality of the new machines and the timeframe to get things taken care of.

[Delw]

Originally Posted by horst007 Hey everybody was just wondering what the service time is for Haas to decide when to replace a ballscrew on a 8 month old VF-3 that was diagnosed 6 weeks ago. We can only use half the table and when we talk to the tech he says he is waiting on the factory to get back to him. blah blah blah.... are they hoping to give us the run around until the warranty runs out or what?. We also have a brand new VF-2 that leaks coolant like a fountain. They have been out twice to take pictures and "see what they can do" about that one. Whats the point of buying new machines when they won't fix the issues? That is what the warranty is for right? I gotta say that I am disappointed in the quality of the new machines and the timeframe to get things taken care of.

your VF2 leaks coolant like a fountain out of the lower right corner in the back where the bed of the machine meets the z axis?
thats a well known problem for haas. heres a quick fix till your hfo gets out to fix it.

blow the chips out of the corner theres a little square hole where the "Y" cover hooks to the z colum. there fixing mine also this week. been leaking since day 1 but its no biggy to me as I am never in a hurry and tying to wrap all my warenty stuff up at one time.
I will tell you that if theres a problem My HFO will come out that day unless I say otherwise.. its your HFO that is dragging not Haas

Delw

[haastec]

Haas will honor your warranty claims as long as they were reported in the warranty time period so I wouldn't worry about that. Sometimes even shortly outside of it as a good will effort.
Sometimes Haas factory service does have a bunch of questions that need to be answered before they will ok a warranty claim especially for items such as ballscrews to make certain the service tech is not wrong in the diagnosis.

Keep the pressure on the HFO and they will keep the pressure on Haas for answers.

Good luck.

[extanker59]

I emailed a HFO tech about our spindle making excessive noise about a week before the warranty ran out. (Just by luck- we weren't paying attention). I was just asking what to do about it or if it was even a problem. They scheduled a tech the next week (after the warranty expired) and he said it needed to be replaced. A little more was involved. Originally he thought it was the coupling. Long story short. The HFO saw that we asked about the spindle before the warranty expired and honored it. No problem.

[Haas_Apps]

Originally Posted by horst007 Hey everybody was just wondering what the service time is for Haas to decide when to replace a ballscrew on a 8 month old VF-3 that was diagnosed 6 weeks ago. We can only use half the table and when we talk to the tech he says he is waiting on the factory to get back to him. blah blah blah.... are they hoping to give us the run around until the warranty runs out or what?. We also have a brand new VF-2 that leaks coolant like a fountain. They have been out twice to take pictures and "see what they can do" about that one. Whats the point of buying new machines when they won't fix the issues? That is what the warranty is for right? I gotta say that I am disappointed in the quality of the new machines and the timeframe to get things taken care of.

Please call me.
Wayne Reilly
Applications Manager
Haas Automation Inc.
805-278-8560

[Donkey Hotey]

Originally Posted by Haas_Apps Please call me. Wayne Reilly Applications Manager Haas Automation Inc.

Oh noes! Somebody is gonna' get an ass whuppin'. Go easy on them, Wayne.