About 15 years ago they sent a complee set of books and catalogs to the retail store I worked at. I've always kept the books as engineering references and when I got into cnc and rc hobbies I've placed a dozen or so small orders through their website. I've never had a problem , but then I've never had to call or ask for help. It would be nice if they could include shipping costs in their online orders.
Anymore I've given up on mail order anything that I can't order through a good website. Too many headset wearing idiots out there working 800 lines.