Their own ad for the 4th axis says: (emphasis added mine)
"The speed of the step motor to the turntable is 90 to 1 reduction with no measurable backlash. A high precision infra rate optic sensor is used for home position. The system is not using the conventional worn gear design which will produce the backlash and wear out. It is a high precision planetary gears for the speed reduction.
This high precision design guarantees no wear out or backlash. The resolution of the turntable is 7.2 arc sec or 0.002 degrees."
DMC-III Milling Machine | Desktop CNC Milling Machines | DMC-III CNC Mill
Right there in black and white, their own words... GUARANTEES...
They said it, hold them to it. NO MEASURABLE BACKLASH.
Either you're abusing or misusing the hardware, or they're lying.
In any case, if you're doing $3000 parts, this AIN'T the machine to be using.