Implementing ISO9001 because your customer demands it is the worst possible reason. You need to see the system as a way to improve your shop.
I did ISO9001 when it first came out because I had already been through GM's Targets for Excellence and Ford's Q-101 and it was the next logical step for my quality system.
I wrote my own but you really need to understand the system to do this yourself if you want to pass the audit. I recommend writing your own but hiring a consultant to help you through it if you're not familiar with quality systems. This is not a simple process. Most shops take at least a year before they are ready for the audit.Did you write your manual & prceedures or hire it done?
No, but there are many companies that just plain won't talk to you if you are not registered. Some will let you do only certain types of work if you are not registered. Having the certification makes things much easier with the big companies. Many will let you slide for a little while if you provide proof that you are working on getting certified.Did you really see an influx of work because of registration?
Remember KISS (Keep it simple stupid). It's very easy to get carried away and turn your shop into a paperwork factory.Any words of wisdom?
Do you have any friends who will let you look at their manual?
You can buy generic "templates" which you can customize to produce your own system.