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Thread: Laguna Tools Laser Cutter

  1. #37
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    Default Re: Laguna Tools Laser Cutter

    1.I have received the machine. I have not updated my thread here, I REALLY NEED TO DO SO!!! Because I DO NOT RECOMMEND ANYONE DOING BUSINESS WITH LAGUNA TOOLS after the experience that I had with them.

    however I have FULLY UPDATED my review on the Inventables forum. You can read my review here.

    https://discuss.inventables.com/t/la...utter/38637/73

    this thread will fully explain the entire situation. I left absolutely nothing out.

    2. As to quality, I have seen better quality manure coming from the back end of a farm animal

    3. As to customer service, see my answer to #2 above.

    If if you need more info please do not hesitate to ask. I am an open book.



  2. #38
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    Default Re: Laguna Tools Laser Cutter

    Thanks for posting this. I was originally going to go with Laguna until I talked to a salesman. He didn't seem to know the intricate details of the machine which really worried me.
    I ended up going with two Boss lasers and am very happy with the purchase! Their service is excellent.
    Quote Originally Posted by Michaelmsg View Post
    1.I have received the machine. I have not updated my thread here, I REALLY NEED TO DO SO!!! Because I DO NOT RECOMMEND ANYONE DOING BUSINESS WITH LAGUNA TOOLS after the experience that I had with them.

    however I have FULLY UPDATED my review on the Inventables forum. You can read my review here.

    https://discuss.inventables.com/t/la...utter/38637/73

    this thread will fully explain the entire situation. I left absolutely nothing out.

    2. As to quality, I have seen better quality manure coming from the back end of a farm animal

    3. As to customer service, see my answer to #2 above.

    If if you need more info please do not hesitate to ask. I am an open book.




  3. #39
    Gold Member LeeWay's Avatar
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    Default Re: Laguna Tools Laser Cutter

    That is really depressing. You have to wonder about the work done on that machine. If you can call it that.
    And you paid a premium for the Laguna name?
    I have a feeling it will get much worse for Laguna before it has a chance to get better.

    Lee


  4. #40
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    Default Re: Laguna Tools Laser Cutter

    Lee,I have a feeling that their quality has been crap for years, now that I have had my experience with them and going back and looking at reviews especially the recent reviews. If it was anything like my experience, they tried to buy my silence by offering me a pitiful offer and then requesting that I remove all negative posts and don’t post any further negative posts. I wonder how many disgruntled customers actually fall for this tactic. My silence and freedom of speech does not come that cheap. They should consider the recourse of sending out machines in the condition that I received mine, some of us do expect to get our moneys worth and a quality tool for nearly $10k. This is the most expensive tool in my shop, and it arrived in the worst condition of any of my Tools, even used tools. Heck I was so worried about even powering up the machine when it arrived that I insisted on going through the entire machine first, which I was glad I did because of the loose wires and faulty connections that I found inside the brand new machine. I would buy from Harbor Freight before I would choose to do business with Laguna again. At least with HF you know what to expect before and after the purchase and their customer service is Far Superior in comparison, in my opinion.



  5. #41
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    Default Re: Laguna Tools Laser Cutter

    Jram, I entirely understand. I wish I had listened to my gut in the beginning when the details were vague. Typical salesman experience selling a product that they were not familiar with, I made the assumption that it was bc it was a new item just coming on the market but relied on the company name for reputation, HUGE MISTAKE. I don’t have much experience buying Lasers but you probably made the best decision choosing ANY OTHER COMPANY. To be perfectly honest, now that I have nearly fully rebuilt/re-wired this entire machine if I buy another CO2 Laser, it will be one of the cheap no name Chinese units from Amazon. For the price, and the work it took to rebuild, I will come out way ahead. I could rebuild approximately 3 of the 60W amazon units for what I had to pay and put into this machine. The most expensive part is the Reci Laser tube. When the factory tube burns out, just replace the tube and upgrade the power supply if a more powerful unit is desired that’s basically all it takes except for possible extending the tube enclosure. Granted the bed may not be as big but how often does the entire size of the bed get used. Next in line is the Ruida controller, but if the system already comes with it, then your good. The heap drivers are only about $25 retail coupled with a $35 stepper motor, when they burn out upgrade to some quality Gecko drives, or even the G540 it is more than capable of running the entire machine. The rest of the parts are pretty standard and aren’t very expensive. Just make sure to choose a unit with good rails (hiwin style) and a decent head. This with a quality tube and controller is the majority of the system.



  6. #42
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    Default Re: Laguna Tools Laser Cutter

    Rickbull, I’m envious of your Epilog, there is no comparison in quality between the two. Ferrari vs Gremlin



  7. #43
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    Default Laguna Tools Laser Cutter

    Thanks for sharing the thread.It's a useful information about Laguna Tools laser cutter.



  8. #44
    Gold Member daniellyall's Avatar
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    Default Re: Laguna Tools Laser Cutter

    Why wont they learn this **** happens quite often

    Laguna Tools Laser Cutter

    Being Disabled is OK CNC is For fuN


  9. #45
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    Default Re: Laguna Tools Laser Cutter

    Quote Originally Posted by Michaelmsg View Post
    1.I have received the machine. I have not updated my thread here, I REALLY NEED TO DO SO!!! Because I DO NOT RECOMMEND ANYONE DOING BUSINESS WITH LAGUNA TOOLS after the experience that I had with them.

    however I have FULLY UPDATED my review on the Inventables forum. You can read my review here.

    https://discuss.inventables.com/t/la...utter/38637/73

    this thread will fully explain the entire situation. I left absolutely nothing out.

    2. As to quality, I have seen better quality manure coming from the back end of a farm animal

    3. As to customer service, see my answer to #2 above.

    If if you need more info please do not hesitate to ask. I am an open book.

    Co2 issues dont seem to be slowing them down. They're pushin' fiber laser cutters as high as 4KW.



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