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Thread: Laguna Tools Laser Cutter

  1. #25
    Gold Member daniellyall's Avatar
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    Default Re: Laguna Tools Laser Cutter

    It's called short term thinking, I am surprised they are still in business.

    http://danielscnc.webs.com/

    being disabled is not a hindrance it gives you attitude


  2. #26
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    Default Re: Laguna Tools Laser Cutter

    Frankly If it was mine I would go rent/borrow a trailer and go get at the terminal. You have a fork truck to unload that is more than I have. I would then get the trailer expense credit back to my credit card and call it done. I have picked up at the terminal many times as I stated above. If you did not inform them about your delivery issues before the freight quote that is another thing to be dealt with as it does cause a lot of extra expense to switch over to a straight truck with lift gate.

    LightObject 40 Watt Laser, MakerGear M2 3D printer, 20 Watt Ray Fine Fiber laser... master electrician - Retired.


  3. #27
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    Quote Originally Posted by wmgeorge View Post
    Frankly If it was mine I would go rent/borrow a trailer and go get at the terminal. You have a fork truck to unload that is more than I have. I would then get the trailer expense credit back to my credit card and call it done. I have picked up at the terminal many times as I stated above. If you did not inform them about your delivery issues before the freight quote that is another thing to be dealt with as it does cause a lot of extra expense to switch over to a straight truck with lift gate.
    Delivery was quoted residential delivery with liftgate service.

    They also had my address when delivery was scheduled. With access to google maps they should have said something. It's not that a semi
    Can not make it back to my house, it's just that the drivers do not want to drive back there. They just hauled a 100' trailer house into the neighborhood about two months ago. If they can get that set up
    In there, then a semi should be a piece cake in comparison.

    That also does not excuse the Additional delays of 10 weeks or the Lack of communication on their part.

    Last edited by Michaelmsg; 06-20-2017 at 09:01 AM.


  4. #28
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    Default Re: Laguna Tools Laser Cutter

    You can't change the past, if you need the machine then go get it and deduct the expense in a chargeback. You have already stated your case and people reading this have been informed of the short comings of dealing with this company. There are all kinds of horror stories of dealings with Chinese purchases and especially eBay ones. Your lucky you have someone who at least answers emails.

    LightObject 40 Watt Laser, MakerGear M2 3D printer, 20 Watt Ray Fine Fiber laser... master electrician - Retired.


  5. #29
    Gold Member LeeWay's Avatar
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    Default Re: Laguna Tools Laser Cutter

    It would depend on just how sour those grapes are. The bulk of the money would go back into the US economy if he chose to go get it. I might accept it too if Laguna might be willing to extend the warranty say an additional 6 months in writing to both help cover the grief so far and instill a bit of confidence back in the customer at this point. Things like this will certainly make many gun shy from wanting anything to do with Laguna. I do make a lot of blade guards for Laguna saws and the saws are pretty nice. A premium is paid on them for brand recognition too. Some of the saws are identical to other brands of saw like Grizzly. Maybe the QC is higher? Just speculation there.
    I can certainly see where the OP is coming from.
    However if I needed the equipment for a business and had lasted this long without ordering a different one, I would haggle and go get the thing assuming some cost adjustments and additional perks were offered.

    Lee


  6. #30
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    Default Re: Laguna Tools Laser Cutter

    Quote Originally Posted by LeeWay View Post
    It would depend on just how sour those grapes are. The bulk of the money would go back into the US economy if he chose to go get it. I might accept it too if Laguna might be willing to extend the warranty say an additional 6 months in writing to both help cover the grief so far and instill a bit of confidence back in the customer at this point. Things like this will certainly make many gun shy from wanting anything to do with Laguna. I do make a lot of blade guards for Laguna saws and the saws are pretty nice. A premium is paid on them for brand recognition too. Some of the saws are identical to other brands of saw like Grizzly. Maybe the QC is higher? Just speculation there.
    I can certainly see where the OP is coming from.
    However if I needed the equipment for a business and had lasted this long without ordering a different one, I would haggle and go get the thing assuming some cost adjustments and additional perks were offered.
    Ditto if the OP Needs the machine then just get it done and move on.

    LightObject 40 Watt Laser, MakerGear M2 3D printer, 20 Watt Ray Fine Fiber laser... master electrician - Retired.


  7. #31
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    Default Re: Laguna Tools Laser Cutter

    Quote Originally Posted by Michaelmsg View Post
    Update/correction:

    Apparently Laguna does assemble the machines in-house...
    They dont. I did what I believe a thorough review or preview of Laguna Tools' laser last year. The machines looked comparatively attractive. But, I spoke to their sales guy (Adrian) at length to try and understand their process, price, warranty, etc.

    Laguna's tried importing or flipping lasers in 2011 then stopped. See here. They haven't been shipping lasers long -less than a year. They simply import from a China supplier -Bodor. The way I understood it the manufacturing + assembly is all done there leaving Laguna more or less as box flippers. And as mentioned here on other threads Bodor is a hit or miss. That's what turned me away. Someone in thread below visited China CNC factories + Bodor with a review that left them unimpressed. Still early for them yet thoug, may be they are suffering through growing pains.
    Bodor review



  8. #32
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    Default Re: Laguna Tools Laser Cutter

    Quote Originally Posted by Michaelmsg View Post
    Actually, today a cup of coffee at Starbucks cost $5.41 with tax.

    Lol
    Its funny and people complain about the fuel prices when they go up 5cents for their car.



  9. #33
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    Default Re: Laguna Tools Laser Cutter

    Hello All,
    After months of research, I have decided to go with a LS 1416 and a LS 2436 from Boss laser. I chose them mainly based on their support. I will do a complete review of each machine once I have had the time to use the machines for a bit.I looked at 6-9 companies and I kept coming back to Boss laser and Rabbit laser because of their well documented support, we'll see how this goes.



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