A word about SINJOE LASER TECH and RECI


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Thread: A word about SINJOE LASER TECH and RECI

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    Default A word about SINJOE LASER TECH and RECI

    I have a little story about a company I dealt with. This company has cost me a great deal of money. I do not feel that they are an honorable company to deal with. What you see below is a power supply that was sent to me and as you can see, it is far from new looking and is very badly damaged from water infiltration. Please not how the foam packing on the PS is dirty, rusty, and yet the bottom of the box is clean and unstained. Also note: the protective bag covering the PS has a hole torn into it. This hole lines up with the date sticker on the PS. It is evident to me that someone tried to re-date this device and then packed it into new box. Along with this purchase came a 130-150 W Reci laser-tube date stamped Jan 2016 - similar to the PS.

    I was very upset and angry with the company for shipping me a damaged beyond use power supply. I involved Paypal into this ordeal as the company informed me that I needed to sent to power supply back in order to realize a refund or exchange... I would like to know how this is fair to me or to anyone that may experience such treacherous and dishonest service from a company half a world away... All this took place in January 2016. The ordeal with paypal, they in themselves a large variety of idiots who do not seem to know what others within their department are doing ultimately sided with the seller and I lost a FULL full refund for the all the items I purchased. They provided a full refund and then two days later revoked it since I did not ship back ALL the Items I purchased. I argued that without a power supply, it will be unknown if all other items function as they should -more directly , the laser tube itself. I was only provided a partial refund (the cost of the power supply) and paypal did provide me a 75 dollar credit to return ship the POS PS that this incredulous company shipped to me in the first place. This credit only covered 50% of the return shipping cost. I also lost a great deal of time and energy as this dispute dragged on for nearly two months. In the end it was evident that the company was truly up to no good as they delayed all of their responses to my paypal dispute submissions to within hours of judgments being made in my favor simply by default. Those of you who have dealt with paypal with disputes may know what I am talking about.l

    Time marches forth. In May 2016 (one year ago today) I bought a duplicate replacement PS from another company in China. It was delivered in "good condition" but had 180 hours of use on it.. Repeated letters to both this company and Mr. Jason Chen at REci has not yielded any form of reasonable answer in any way. I am now beginning to question RECI as also being a "douchebag" Chinese company. Their only intent is to strip you of your hard earned dollars.

    In utter disgust for the poor treatment, ridiculous shipping costs from DHL, and equipment pricing I have had to pay.. I become overly disheartened with this entire laser set up. I have lost most of my clientele and they have found other businesses to have the service they require addressed. Thank you Sinjoe. I appreciate your concern.. My loss is now your loss. So, with this.. I am no longer in any sort of hurry to make this machine work again and so it sits quietly in a corner of my shop where It takes up space and reminds me of the pain and anguish experienced at the whims of incredulous Chinese businessmen.

    fast forward again to Dec 2016... The time has come to swallow the rage and grief created by these A-holes in China and try to get this machine running once and for all as a job has come up.. I install the tube and power supply and amazingly enough.. the system will not lase. Again I love the client. Thank you once again Jackasses!!
    For some odd reason, Reci states that their tubes are good for 10,000 hours of service (8 hours a day for nearly 3 years.... - at 28ma or less power level) Yet their product warranty is only 11 months. Please someone explain to me an 11 month warranty.... Please note that this unused tube and power supply are just outside of the tubes warranty window. Yes my falut... But as above..... I am PISSED OFF!! Better to let it sit than rile up an already angry beast.

    With this.. In Feb/March 2017, a friend visits the companies facebook page and lays into the company for selling me defunked goods a year back.. The company replies to my friend stating that she is making slanderous remarks with no basis -to which she replies... : "why do i need to do that? we are speaking truth. "

    After a short three week back and forth useless bantering, the company replies and tells her to have me contact them. At this point I am so disgusted and repulsed by the shotty business practices of this company I simply want to walk away, but I contact them and attempt to begin a dialogue in order to address this entire problem... better to try than not at all.. Nothing to lose and plenty to gain.. Like a system that should have worked from the get go and with out issue a year ago... yeah?

    I will cut the story short. It is now May 2017, I have been trying to deal with Both RECI and Sinjoe laser Tech patiently since before the Chinese new year. I have been unsuccessful in my attempts to resolve the issues at hand. I have done everything short of begging to make this problem go away. I would therefor like to take the time to warn you about these companies... They are not worth their weight in salt. If you have an issue, ultimately I believe it will be dragged out over a great length of time and you will come out of it no further ahead than when you went in. There are OTHER companies out there.. I do not know how they compare as I have not dealt with them. I do know that both RECI and SINJOE DO NOT seem to concerned about their clients.. Money rules all. SO.. My suggestion is to redirect your purchases. Please note also.. RECI lists on their web site that they experienced issues with tubes that they manufactured up to and including March 2016. This is well beyond the January 2016 manufacture date on the tube I was sold. I also believe that the tube was sent to me used, as the cathode was discolored when I received it. Having never purchased a reci tube in the past, I have no way to tell if this is in fact true, but having a back ground in metal working tells me that the cathode has experienced some level of heat as is a golden brown in color whereas the Anode is new and silver like in appearance.

    I invite other laser companies out there to come forward and try to sell me the laser tube and power supply that I require.

    Please see attached images of power supply and laser tube. Tell me if there is no tampering and dishonesty in progress.. Someone in one of these two businesses was underhanded. The box came sealed with a single layer of RECI packing tape that was not disturbed at all. You tell me....

    Good luck and thanks for reading. I am now off to report these companies to international trade authorities. I would recommend that you also do the same should you also have or in the future, experience less than credible service from overseas companies. Please note that when I mentioned to these companies that I was going to report them, they pretty much spit in my face so to say.. It is fairly evident that they seem to think that they can take advantage, cause grief and basically steal from their customers and do it with impunity. I am not one to take this sh*t lying down...

    Sinjoe and Reci..... if you should happen to see a gwai lo carrying a laser tube in your home town in China.. you should probably run.. it just might be me getting ready to smash it over your thieving heads..

    there is much more to this story.. but I am not here to write a book.........


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    Last edited by SignWave; 05-18-2017 at 05:22 PM.


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    Default Re: A word about SINJOE LASER TECH and RECI

    When you deal direct to Chinese companies or off eBay you have NO Recourse. The Chinese way is to stall and deny. However there are several good suppliers of Chinese equipment I can recommend. LightObject (Sacramento CA, Automation Tech (Chicago) and Rabbit Laser USA in Ohio. Its going to cost you more, but do you really want your machine to work or not?

    Master Electrician - Retired.


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    Default Re: A word about SINJOE LASER TECH and RECI

    Ive considered Light object, but they are slicing another month off the warranty for a reci tube. How does that work? In my mind.... a warranty to a client should be for the full term... And living in Canada means that I would have to pay additional shipping charges and duties which ultimately makes the purchase of a chinese tube from a US dealer far too costly and unreasonable.... damned if I do. Damned if I dont.
    Ultimately what needs to happen is to have all the douchebag chinese companies go out of business and/or realize that screwing their clients is not a respectable or honorable way to do business. Who is the idiot that figured ripping off people half a word away is an acceptable practice?



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    Default Re: A word about SINJOE LASER TECH and RECI

    I am a supplier of laser cutting machine and spare part,I learned so much from you,thanks for your share.if i send the power supply in the future,I will remeber what you have met.make a good package.



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    Default Re: A word about SINJOE LASER TECH and RECI

    We've had two 150w Reci tubes replaced under warranty... carriage cost excluded.

    Make a short video of the machine under power and email it to your supplier.... if they don't respond nudge RECI directly and they will kick the local Chinese supplier into action.. this is exactly what happened to us on our second failure... RECI persuaded our reluctant Chinese supplier to do "the right thing".

    150w Reci tubes are expensive beasties and the courier companies are only liable for damage in transit if your supplier opts for carriage insurance.... this makes shipping a lot more expensive but it does mean that a tube cracked in shipping will be replaced. Shipping costs are the achilles heel when dealing with China... we've bought kit where the shipping costs are near identical to the purchase price of the machinery.

    Looking at your power supply pictures it's pretty clear that it's not in A1 mint condition... however, the important thing is does it work? If the PS fires the tube give it a clean and shut the access panel on the machine- your laser works and that's all that matters, Our reci tubes have generic power supplies which work fine... we simply asked for a 150w PS compatible with a RECI tube... anyone on Aliexpress should be able to help your out for around £100.

    150w tubes do get hot so it's important to run a proper water cooling system.... we maintain a water temp of no more than 15 celcius, this really helps to preserve the tube.



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    Default Re: A word about SINJOE LASER TECH and RECI

    Thank you for you replies. I am well aware of all the pro's and con's associated to this purchase and function of a 150w tube. I have tried repeatedly with both Sinjoe and Reci but niether company is willing to "do the right thing" Therefor I have posted here to warn others about the lack of honor and honesty that BOTH these companies have shown.

    The power supply showed up as you see.. rusty and water damaged but repackaged in a new box. The date was "re-penned" through a hole torn in the plastic bag.... It did not function in the least. It would barely power up. So.. add to that a useless tube and what do you have? This whole FBS problem need not have happened.

    I am presently communicating with another tube manufacturer. We'll see if they can step up to the plate and provide a decent product with decent customer care and as well a decent price.. Living in Canada... I know all too well about the rip off we call DHL... Thats another issue that I could write a small book about. Suffice is to say that DHL can go **** their hats. If I had an alternate choice I would choose it.

    Anyway. This nightmare may soon be over. I look forward to putting this all into the past and moving forward once again. If any company in this day and age feels that it is profitable to rip off and mistreat its customers... there must be a lot of business out there.... Seriously. If I treated my clients the same way Sinjoke and Reci treated me.. well...



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    Default Re: A word about SINJOE LASER TECH and RECI

    Quote Originally Posted by Mandy9668 View Post
    I am a supplier of laser cutting machine and spare part,I learned so much from you,thanks for your share.if i send the power supply in the future,I will remeber what you have met.make a good package.
    never mind making a good package..... make sure the device actually works.. DO NOT repackage a defective unit and then send that to you customer..... Seriously.. is there profit in sending out defective goods?
    There is nothing but hardship on the receiving end and how is this a good business exchange???



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    Default Re: A word about SINJOE LASER TECH and RECI

    Stop buying the stuff.



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    Default Re: A word about SINJOE LASER TECH and RECI

    Quote Originally Posted by videorov View Post
    Stop buying the stuff.
    Brilliant comment. Thank you. I will take it into consideration.

    It is troubling that there are people out there that seem to think that selling junk is the only way to make a living. I however do not sell junk nor do I expect to be presented with it. Dealing with reputably devious Chinese vendors is something that needs to be addressed and these particular companies need to be rooted out and exposed. When was the last time you did a mail order with a north american or european co and recieved junk? If you did there is a strong possibility that the product originated in china.... yeah? like MOST goods we see today. 'Avoiding them or "not buying them" is somewhat difficult. unfortunately.



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A word about SINJOE LASER TECH and RECI