Impression about Thunder Laser


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    Default Impression about Thunder Laser

    Hi, my name is Nolan, working for Thunder Laser.
    When you search "Thunder Laser" on cnczone, you can find many users bought our laser and shared their buying experience here.
    No matter you own one of our laser or not, or have any idea/suggestion for us to improve our laser, please leave your comments here.
    If our technical engineer adopt your idea finally, we will give you a set of focus lenses and reflective mirrors as a gift.
    Thank you.

    Similar Threads:
    E-mail:nolan@thunderlaser.com facebook:https://www.facebook.com/ThunderLaser
    Facebook Laser Cutter Tech Support: https://www.facebook.com/groups/lasercuttertechsupport


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    Default Re: Impression about Thunder Laser

    Quote Originally Posted by Nolan Yang View Post
    Hi, my name is Nolan, working for Thunder Laser.
    When you search "Thunder Laser" on cnczone, you can find many users bought our laser and shared their buying experience here.
    No matter you own one of our laser or not, or have any idea/suggestion for us to improve our laser, please leave your comments here.
    If our technical engineer adopt your idea finally, we will give you a set of focus lenses and reflective mirrors as a gift.
    Thank you.
    Hi Nolan,

    Getting feedback here is definitely a good idea. It will help increase the popularity of the brand and build trust.

    I’ll start with a couple of suggestions concerning your post:

    - In general such broad feedback should go to your global R&D and Marketing directors not to your engineer.

    - If you want to stimulate the feedback process with rewards I wold suggest to offer individual discounts for future purchases or support services rather than lenses and mirrors.

    I have a very long list with suggestions for you. Although constructive as intent some of them may be perceived as criticism and have the opposite marketing effect. Maybe I should send them as a private message. Let me know if you are interested.

    Best,
    Storen



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    Default Re: Impression about Thunder Laser

    Salut Nolan

    Juste pour indiquer au lecteurs de ce forum que je suis possesseur d'une mini 60 de chez thunderlaser et que j' en suis super content.
    Le service après vente est très sérieux et réponde toujours tres vite au emails.
    Entreprise a recommander et technicien super gentil.

    Christian Hugues



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    Default Re: Impression about Thunder Laser

    I have had great results with my laser and Ada is the best in customer service



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    Default Re: Impression about Thunder Laser

    Hi Storen,
    if your suggestions are really can help us to improve our laser, and my colleagues approve your suggestions finally,
    of course we can offer individual discounts for future purchases.
    You can send email to me directly.
    Thank you.

    E-mail:nolan@thunderlaser.com facebook:https://www.facebook.com/ThunderLaser
    Facebook Laser Cutter Tech Support: https://www.facebook.com/groups/lasercuttertechsupport


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    Default Re: Impression about Thunder Laser

    Quote Originally Posted by Nolan Yang View Post
    Hi, my name is Nolan, working for Thunder Laser.
    When you search "Thunder Laser" on cnczone, you can find many users bought our laser and shared their buying experience here.
    No matter you own one of our laser or not, or have any idea/suggestion for us to improve our laser, please leave your comments here.
    If our technical engineer adopt your idea finally, we will give you a set of focus lenses and reflective mirrors as a gift.
    Thank you.
    Hi Nolan

    Before I start with several suggestions I'd like to state that your company truly does have a quality operation. From sales with Yumiko who is a sweetheart and a pleasure to work with. To Ben in technical support who is knowledgeable and also a pleasure to work with. I'll start by my beginning. Once the sale was complete and the laser went to shipping and left the port I wasn't really informed to the process. I used the online ship tracking by GPS to track the ship as it progressed across the pond. I wasn't told that the ship wouldn't arrive at my port of entry, but instead it would arrive at New York then completely unload then truck my package to my port of entry. Not a problem at all as everything proceeded extremely quickly and without any quirks. Once the machine arrived I had problems connecting the machine to US wiring as the wrong cords were supplied. I ordered a 220v machine but NEMA 5-15P to C13 cords were provided. To properly connect to 220v in US the cords need to be NEMA 6-20P to C13. Once I discovered the proper cords and ordered them Ben in tech support promptly reimbursed me the cost. Once I was up and running I quickly discovered that this machine was of very high quality. Everything was packaged very well in China and held up to the journey extremely well and the laser arrived in perfect condition. The wiring throughout was top notch. The manual is very thorough but not provided in printed format. I quickly printed the manual out on high quality paper and took the manual to professional binders to assemble the manual with spiral binder for easy access. I also printed out the manual for the RDWorksV8 operation and had it put in a protective binder. It would have been nice to have the manuals provided in print form but it was easily remedied.
    Now on a more serious note there is one thing I wish the laser had was a way to switch over to a manual mode so the user could operate the Z-Axis. I completely understand the importance of having the machine reference itself after the E-Stop has been depressed. I also own a 5-axis CNC machine and am very familiar with the process of referencing the machine, my CNC machine immediately upon restarting retracts itself from the work surface then waits until I initiate the referencing procedure. If the laser has a mishap while using the auto focus the table will continue to rise jamming the board or whatever you’re engraving into the lens. I was standing right by and immediately hit the E-Stop. But I couldn’t find any way to put the machine into manual mode so I could lower the table away from the lens. So when I proceeded to restart the machine it took right off on its resetting mode and started to reference itself. Problem was the lens was too low and the power of the machine simply dragged the lens through the honeycomb table tearing up the honeycomb table. I tried several times by hitting the E-Stop but without a way to control the Z-Axis it proceeded every time to tear up the honeycomb table. I’ve since learned a way to lower the table from Ben in tech support but it would be much nicer if the machine could be put in manual to lower the table then allow the machine to proceed referencing itself. Of note this is a testament of the durability and strength of the machine. To have the lens dragged through the honeycomb table and still function as if nothing happened was amazing. I don’t like the damage inflicted to my HC Table but I was surely elated that there was no damage to the lens or the laser beam path. Ben has informed me that he will replace my table at their next convenience. So I no longer use the auto focus to prevent mishaps and prevent high stress situations. I am very happy with this machine and look forward to years of use. Hopefully my bad experience will help other users avoid the same mishap.

    Sincerely,
    Clare Valley



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    Default Re: Impression about Thunder Laser

    Hello guys,

    Havent posted here and been lurking around but i am too, a proud owner of a thunderlaser system. I purchased the system (mars 90) last year (2015) and it arrived 45 days later aproximately to my port (Buenos Aires, Argentina). I have to say that the importing procedure here is very strict and i must've gone back and forth with nolan several times with paperwork and he was thorough with every enquiry and requisite (good salesman if you ask me!) The machine arrived in perfect condition, i just had a minor issue with one of the plastic water inlets that was cracked on arrival but i quickly replaced it and was up and running in no time. The machine has been great so far and i can assure this thing is built strong. Moreover, if you have any questions the guys at thunderlaser answer inmediatly to every email and will get you out of trouble. I look forward to continue doing business with thunderlaser in the future, they are a company that works tightly with their customers and responsibly.
    My greetings to Nolan and Yumiko and their team!

    pd: when you purchase the machine they even send you a picture of the guys that built it!



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    Default Re: Impression about Thunder Laser

    I bought a Mars 130 at the beginning of this year and I do like the machine and it was a good value. Here are two ideas that would make it even better and cost you very little.

    1. The passthrough "feature" and HR head "feature" along with the auto focus "feature" are independent of one another. This means that you cannot use the HR head, nor even the standard head with the machine in pass through mode and cut the advertized pass through material thickness. Instead, you have to switch to a short head with less resolution AND you lose auto focus by doing this. This was unexpected and the results are there are several jobs we bought the machine for that cannot be completed due to this. Changing the standoff rail heights would fix this and I think it should be made so that the highest quality head (which is also the longest) works for the full passthrough height as advertized, none of the heads should have an impact on the autofocus, so that needs to be rethought as well.

    2. I would like a fixture table option. Something simple like a fixed boarder of 50mm around the edge of the honeycomb that was permanently mounted to the z axis table with 1/4-20 tapped holes every 6" or so. This would allow quick setup of repeat jobs using shop made jigs and give a repeatable reference point for fixturing. I would pay $700 or so for this feature as an option. I will likely build it myself sometime in the near future.



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    Default Re: Impression about Thunder Laser

    I have had my Thunder Laser, Nova 35, for about 45 days now. I have been extremely pleased with my purchase. The pre-sales, sales, and after sales support from Ada has been spectacular. I can’t remember any better customer service for this type of purchase. While the machine has been great, it is the total Thunder Laser package I have been most pleased with. The video tutorials are easy to follow and the examples can provide inspiration for using your laser. Being able to download the manuals and software with ease is also a bonus.

    On to my suggestions for improvement.

    For the Machine, the only feature I feel needs to be added, or improved upon. is some sort of rulers that represent the engraved area. It’s hard to explain in words. The other Laser system that I have experience with is a Epilog Mini 24. It has flip down rulers in the bed that you can use them to align objects. Thunder Laser provided a great suggestion of using a metal square to help..but I could not quite get it to work with the precision that I wanted. What to use as a reference point for the square was the more difficult thing for me. But…. I found a way to make great fixtures that provide the accuracy and repeatability I was looking for. Good old plywood. I used 3/4” or 1.9cm plywood that can be placed in the top left corner. Buy engraving an outline of the part i want to engrave, I can use RDWORKS to always setup the correct origin. This method allows me to repeat my job over and over with great satisfaction of the results.

    For parts that require less precision, I find the red-dot laser and the framing feature invaluable. Often I find myself making “fake” cutlines (No Power) in RDWorks so that the framing feature is more useful.


    As for the software, i don’t know if Thunder Laser has much control over it…but I do like RDWorks… I like it better than the software I use to interact with the Epilog laser. I have two things, if they could be implemented, that would make me super happy.

    1. English units of measurement option. This has not been a big deal at all…but I am always finding myself converting things back and forth because I live in an English measurement world. (Wish we were metric). It would be nice to have a choice of units of measurement.

    2. PDF or SVG file imports would be nice. But…I am an adobe illustrator user and RDWorks compatibility with Adobe Illustrator is fantastic.


    I can’t say enough good things about my first 45 days with the Nova 35.

    I threw together this video to show my to-date experience with my Thunder Laser Nova 35





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    Default Re: Impression about Thunder Laser

    I bought the Mars 90 late last year. I chose the Mars90 because it was the largest machine we could fit through our 48" door. Received it in about 30 days to Louisiana, USA. I used E.R.Hawethorne to help me get it imported, and they handled all the paper work and even articulated port shipping to my doorstep for under $180.00.

    We have about 8 machines in our shop, and this laser cutter is most certainly the most reliable. We use it about 8 hours a day, for the past 8 months with no issues at all.

    We thought the autofocus would be an essential feature, but it is actually quicker and easier to manually focus the laser. Just use the focusing spacer they included, twist the knob of the focusing lens to touch the spacer, re-tighten and done - takes 3 seconds for manual focus, takes 30 seconds for auto focus, and both are equally accurate.

    The machine controls are surprisingly intuitive. Once I create the design in CAD software, I can import to the included software, adjust laser settings for each cut and raster/scan for text, send to the laser cutter, focus, align and start cutting inside of 30 seconds. No guesswork, it works perfect every time, no bugs, no glitches, etc. Even the included software has a number of features that allow you to quickly design an make cuts and engravings. That software is excellent at engraving photorealistic images, and getting the settings right takes no time at all.

    I purchased the rotary cutter as well to engrave cylinders, such as full liquor bottles (I use them mostly as gifts for friends and business partners, engraving their company logo, etc), and it is really nice to have. Works great and is really easy to setup.

    My buddy has a Full-Spectrum brand laser (US based) and he is constantly having issues with his, constantly waiting on support replies, etc. His jaw dropped the first time he saw how quickly my Thunderlaser went from computer to finished product - about 1 minute.

    Quality of this machine is right up there with Epilog lasers (which seems to be the universal benchmark?).

    Another notable thing is the cost of the accessories, such as spare laser tubes, rotary cutter, lenses - they are exceptionally inexpensive from Thunder, very affordable.

    Also, technical support, around the clock, is really good. I often ask them "what power and speed setting should I cut XXX material at" and they always have a darn near perfect answer for me. That alone saves hours and hundreds of dollars in scrap material.

    After reading what I wrote, it sounds like I'm a sales person for them, but am not. Just impressed with this machine, can't find anything to complain about - at all.

    Steve

    Last edited by technosteve; 08-11-2016 at 09:18 PM.


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    Default Re: Impression about Thunder Laser

    I purchased a Nova 35 100 watt and have it for about 6 wks now.

    I think I started dealing with Yumiko back in Nov 2015 in getting all of my info in making the best decision in purchasing a
    new laser.
    I had a 25 watt GCC laser and the tube was starting to loose power, so I new I was going to either repair or replace it.
    For several months Yumiko and I went back and forth answering all of my question.
    In most times they were answered in minutes.
    So after i deiced to move forward I sent the deposit and it went really fast from there.
    The machine was built in about 5 days and then I got a video of it working.
    It left there operation and went to a warehouse and waited to board the ship.
    It took about 30 day for it to get to the warehouse in Orlando.
    It took me about 1hr to uncrate and start production since my GCC died.

    I would highly recommend Thunder Laser.
    There service is top notch.
    I wish i could get the service here in the US that I've been getting from Thunder.

    Way To Go Thunder



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    Default Re: Impression about Thunder Laser

    Quote Originally Posted by anthropod View Post
    I have had my Thunder Laser, Nova 35, for about 45 days now. I have been extremely pleased with my purchase. The pre-sales, sales, and after sales support from Ada has been spectacular. I can’t remember any better customer service for this type of purchase. While the machine has been great, it is the total Thunder Laser package I have been most pleased with. The video tutorials are easy to follow and the examples can provide inspiration for using your laser. Being able to download the manuals and software with ease is also a bonus.

    On to my suggestions for improvement.

    For the Machine, the only feature I feel needs to be added, or improved upon. is some sort of rulers that represent the engraved area. It’s hard to explain in words. The other Laser system that I have experience with is a Epilog Mini 24. It has flip down rulers in the bed that you can use them to align objects. Thunder Laser provided a great suggestion of using a metal square to help..but I could not quite get it to work with the precision that I wanted. What to use as a reference point for the square was the more difficult thing for me. But…. I found a way to make great fixtures that provide the accuracy and repeatability I was looking for. Good old plywood. I used 3/4” or 1.9cm plywood that can be placed in the top left corner. Buy engraving an outline of the part i want to engrave, I can use RDWORKS to always setup the correct origin. This method allows me to repeat my job over and over with great satisfaction of the results.

    For parts that require less precision, I find the red-dot laser and the framing feature invaluable. Often I find myself making “fake” cutlines (No Power) in RDWorks so that the framing feature is more useful.


    As for the software, i don’t know if Thunder Laser has much control over it…but I do like RDWorks… I like it better than the software I use to interact with the Epilog laser. I have two things, if they could be implemented, that would make me super happy.

    1. English units of measurement option. This has not been a big deal at all…but I am always finding myself converting things back and forth because I live in an English measurement world. (Wish we were metric). It would be nice to have a choice of units of measurement.

    2. PDF or SVG file imports would be nice. But…I am an adobe illustrator user and RDWorks compatibility with Adobe Illustrator is fantastic.


    I can’t say enough good things about my first 45 days with the Nova 35.

    I threw together this video to show my to-date experience with my Thunder Laser Nova 35

    Well, adding a ruler and English units are good ideas, we are designing a new software, maybe it is ready next year.

    E-mail:nolan@thunderlaser.com facebook:https://www.facebook.com/ThunderLaser
    Facebook Laser Cutter Tech Support: https://www.facebook.com/groups/lasercuttertechsupport


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