Hi reitsmap,
Here is my story
First of all I think that I have enough experience to deal with Chinese machines, my last few years experience on CNC includes:
1- Producing many CNC software as programmer
2- Manufacturing of 3 CNC machines (2 CNC routers, 1 CNC plasma cutter)
http://www.cnczone.com/forums/showth...=14100&page=39
Now come to the machine:
Sure it is not plug & play machine, I didn't expect that, so when I receive the machine I double check every thing before even plugging any cable and here is what I found:
1- Machine keyboard cable not connected (I reconnected the cable)
2- The Laser power supply was not fixed with any nuts and it was moved from its place inside the machine (I fixed it on its place)
3- I tested every component separately (water pump - Air blower...etc) the water pump had rough operation and was not delivering enough water (I fixed it)
After that part of the story I installed the software and began with testing phase:
-Testing the machine without laser power (ok)
-Testing the machine with min laser power (ok)
-Testing the machine with max laser power (ok)
Now I have a working machine from day (8-28-2006)...Thanks god, I decided:
-not to use the max laser power until I complete my samples on deferent materials
-not to heavy load the machine
-not to modify any thing on the machine until I get profit from it
-take maximum care during machine operation.
At that time I began the sample making phase:
-Wood raster engraving, and Ply Wood vector cutting (3 mm) was very good.
-MDF raster engraving was very good, and vector cutting (4 mm) was hard to cut.
-Glass raster engraving was very good.
-Acrylic raster engraving was very good, and vector cutting (3 mm) was good.
But….! On day (9-19-2006) during normal operation (I am just making a sample on acrylic), I notes that there was no laser beam at the material surface but there was a laser beam inside the laser tube, so I thought that the cause may be from the mirrors , but after short checking I found that the cooling ring at the output coupler was separated from the tube end.
I contacted redsail, they told me just glue that part, I glue it but…. No laser came out from the tube. After long negotiations using web cam to show the problem, they decide to send me a new free laser tube as a warranty, with a set of optics as a gift, but I must pay for shipping by DHL.
On day (10-20-2006) I received the tube & optics, I decided not to install the new tube until I get the full installation instructions from redsail.
On day (11-18-2006) I get the instructions from redsail, and then I complete the installation of the new laser tube. I tested the tube by making some samples, it worked well.
Now because I can't get any income from the machine I decided not to do any more free samples on the machine, except that samples of real working orders.
My conclusion:
Redsail Company:
It Is a trustable company with a good customer support (Special thanks to Amanda for replying so quick and kindly for all my emails), but I think it is better to give your customers a good quality control than to give them excellent customer support.
Redsail RS3040A machine:
From the status of my machine as I received it, I can say:
-The machine by any way it worth the money spend on it especially when it compared to the western machines.
-I think it is not plug & play machine, but it can be plug & play with a little quality control by Redsail.
-The machine has one axis faster than the other (the two axis has deferent resolutions), this will may give a faster raster engraving but it will give a deferent depth on vector cutting or engraving.
-The machine has No Pause, Home, Reset commands, and No limit switches, only has Two home switches for homing the machine when you power it on.
-After making my first samples I was very satisfied with the machine, but now after replacing the defected laser tube I can't tell that I am satisfied until I get income from the machine.
The machine software (Easycut 2.0):
-It is simple software with all basic requirements.
-It has no help file, so I try to understand some options by trail & error.
-By some improvement it can be more productive (for ex.. cut & engrave on same job, use deferent speeds on same job ….) .
-You can do image raster engraving directly from the software, but In my testing I can't grantee the final result with deferent images so I prefers to process the image in Photoshop before using the Easycut.
Originally Posted by fractaledge3
RS3040 Cable Data
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