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  1. #41
    Registered Rodney Gold's Avatar
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    Prime example of just one more shill on this forum .....that's what makes it unusable.

    Rodney , Cape Town , South Africa
    [url]www.tokerbros.co.za[/url]


  2. #42
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    TLHarrell said
    Full Spectrum's support for the hobby version lasers is like 30 days. It either works out of the box or it doesn't. I had some issues getting mine up and running, mostly because of my outdated computer.

    why does it give a warranty option of standard 1 year or $300 for a 2 year
    Also why do these companies push you to get a spare tube. The warranty on the tube starts from the date stamped on it so if you buy a spare and your original tube lasts 14 months then you put the spare in and it only last a month there is no warranty on that tube.



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    For some, it is better to potentially lose out on warranty coverage instead of having a few days of downtime waiting for the replacement tube.



  4. #44
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    Quote Originally Posted by manfre View Post
    For some, it is better to potentially lose out on warranty coverage instead of having a few days of downtime waiting for the replacement tube.
    Does having a spare that may work or not make it worth the extra money.



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    Warranty, they sell re-branded GWEIKE lasers. GWEIKE has like a two year warranty. Why do they only give you 60 days on the re-branded laser, then expect you to pay for the broken part and require you to send the broken part back in?

    If they are so swamped, why don't they hire more people? Or have properly trained staff. Or properly inspect the machines when they leave the Las Vegas facility. Its a poorly run company and its almost laughable they call them selves engineers. Selling re-branded Chinese lasers is not much of an engineering feat. Especially when you read through old buildlog forum posts. You wonder why they use that crappy XMOS MCU, well its because Henry more or less, ripped off the buildlog guys work.

    Back to the guy with the broken lasers, unless you bring in somebody who has access to parts it might be pointless to have someone go out an visit your shop. You need to provide more information as to the laser's problems. You might be able to check the warranty status on the parts, I read in here the guy from hurricane laser's might check for you.



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    The unit from Full Spectrum (4th gen) is not exactly the same as the unit from GWIEKE. Here is the one from wklaser's site: WK40A laser engraver-Laser engraving machine|Laser cutting machine|CNC router-G.Weike Laser It is quite similar though.

    I haven't had to pick up the phone and call their offices. I've used the support forum, which is quite good. Yes, it's heavily moderated. This has positive benefits, as well as drawbacks. I have only had one post ever rejected, and that was actually replied to directly by email, and was regarding download location of some test software. I have also had good support directly by email, even on weekends. I also moderate on a computer modding forum, and sometimes really wish we had fully moderated posts.

    From their site:
    USA Support and Warehouse in Las Vegas, NV stocks all replacement parts
    1 year limited warranty (excludes consumable items, 2 year extension available)
    30 day moneyback satisfaction guarantee (minus shipping and handling charges)

    Our 40W Hobby lasers have a 100% money back guarantee (minus shipping and handling) if you return your unit in like new condition within 30 days (main unit only, excludes optional accessories). If for some reason a part is damaged in transit we will be happy to send out a replacement part immediately free of charge. We will happily replace defective parts on dead on arrival (DOA) parts with complimentary shipping but we do not refund shipping charges on return for refund units (includes defective on arrival parts/units).


    Also from their site:
    Premium support covers issues such as live technical phone support with an engineer, live 1:1 video chatting, experimental testing, optimizing settings, inspecting jobs, software issues, running the laser with specific end user software and personal one on one questions. You are also able to take our free training/demo classes at our Las Vegas showroom. You can also bring your unit to our Las Vegas location and have the mirrors adjusted and cleaned free within the first year.


    The Premium Support Package costs $250 extra. So, if you're calling them up, expecting them to give you direct 1:1 support without paying the extra cost instead of using the forums, what exactly do you expect them to do?

    I have had nothing but good experiences with this company. This does not make me a shill.

    Shill: Noun
    An accomplice of a hawker, gambler, or swindler who acts as an enthusiastic customer to entice or encourage others.


    I have had frustrations with this equipment, but have kept in mind that this is similar to a CNC machine. There will always be parts needing to be replaced. The tube and power supply are expendable, like router bits. They wear out. In fact, my second tube just bit the dust on Saturday. I fully paid for my own equipment, and have paid to keep it maintained (outside of warranty). I have also made modifications that would have likely voided any warranty.

    As for 100% made in house? No, they don't. No companies with the MADE IN USA label do 100% of everything in house. Don't be ridiculous. That would mean making the screws, belts, lenses, bearings, extrusions and every other miniscule part in house? No, they support other local companies to do the metal fabrication, anodizing, welding, painting and electronics. They source other parts from distributors like any other company would.



  7. #47
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    TLHarrell said


    Shill: Noun
    An accomplice of a hawker, gambler, or swindler who acts as an enthusiastic customer to entice or encourage others.

    That said, I will be getting set up soon as the support representative for the south San Francisco Bay Area. I will be getting set up with a new 5th generation hobby laser for those interested in seeing one up close. I will be doing sales, support, troubleshooting and repairs and will be carrying repair parts, some spare tubes, etc. If anybody needs help, feel free to contact me with your questions and I'll do my best to help you out. Understand that I'll be doing this evenings and weekends, so if you email me I'll probably answer during those times.


    if that doesn't make him a shill what does.



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    Yes, it's heavily moderated. This has positive benefits, as well as drawbacks.
    I run a laser forum in the UK, I don't moderate or edit ANYTHING unless it is illegal or dangerous. There is no need to, and that would include any valid complaint a customer has about my or anybody else's company.

    Frank Wang of XYZ machines took a beating on here about problems with one of his machines and responded by apologising, explaining how the situation had been rectified and explaining what had been done to prevent it happening again. That alone put XYZ straight up the list of companies I would think about doing business with. He dealt directly with the problem, not the source of the message.
    FSE have a widely known reputation for banning people who raise concerns from their forums. (I'm sure more than a handful will follow this post to explain their own experiences)

    No, they support other local companies to do the metal fabrication, anodizing, welding, painting and electronics
    TL, most of us have been round the block (as we say in the UK) a few too many times to accept that at face value.

    Premium support covers issues such as live technical phone support with an engineer,
    Premium?? I've been on the phone to Chris Jacobs (The Owner of HPC lasers in the UK) at 8pm at night when I first bought one of his machines asking questions, it didn't cost me a penny extra and he has always been there when I have needed advice. Chris isn't unique in the laser industry over here and I'm sure there have bneen people who aren't happy but in reality in the UK we get a STANDARD what FSE seem to believe is some kind of deified intervention if you pay more money.

    I have had nothing but good experiences with this company. This does not make me a shill.
    On face value you are quite right (I can also use Dictionary.com) but the term "shill" has become a bastard child of it's true meaning on the web to include those who promote products they have a financial or material interest in.

    I don't know you TL, you are very likely an honourable guy who genuinely believes FSE have something good to bring to the table, sadly the number of complaints that have been seen here about FSE would prevent me ever finding out.

    best wishes

    Dave



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    The unit from Full Spectrum (4th gen) is not exactly the same as the unit from GWIEKE. Here is the one from wklaser's site: WK40A laser engraver-Laser engraving machine|Laser cutting machine|CNC router-G.Weike Laser It is quite similar though.
    But every other machine they sell is a re-branded GWEIKE machine and those machines have 2 year warranties.

    If your power supply fails, say within 6 months, they will sell you a new power supply requiring you to send the bad one back. The bad one is still warrantied by GWEIKE. The point is they are asking, in my case successively due to my initial ignorance, to pay for a part that is warrantied. They scammed me and this was after buying more than one machine from them. They are a bad company and in my experience they tried to blame me for multiple defects on a machine the sent out without properly inspecting it.

    Why should you have to pay for premium support when they send you a machine that is quasi functional?

    The 40W is manufactured in China, plain and simple.



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    I think they have sold too many hobby lasers to people with high expectations and little experience and are/were swamped with support calls!

    I suspect had Henry not over moderated his forums it could have been a good way of feilding a lot of calls. He had the FSE section here removed without any explanation (AFAIA) and is not doing anything todate to discuss the issues here - if I was in his shoes I would be trying to plicate a community that essentially is another support line.

    Just my 2 cents worth

    Dave



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    Quote Originally Posted by DavenUK View Post
    I think they have sold too many hobby lasers to people with high expectations and little experience and are/were swamped with support calls!
    I had no experience with lasers when I bought my Deluxe Hobby Laser from FSE.

    In the end, I had TWO lasers from FSE that didn't work.

    I would not call an assumption that they send machines that worked to their customers, high expectations.



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    Quote Originally Posted by DavenUK View Post
    I think they have sold too many hobby lasers to people with high expectations and little experience and are/were swamped with support calls!
    I had no experience with lasers when I bought my Deluxe Hobby Laser from FSE.

    In the end, I had TWO lasers from FSE that didn't work.

    I would not call an assumption that they send machines that worked to their customers, high expectations.



  13. #53
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    I didn't mean high expectations that the machine would work rather than what the machine could do if it did work. I have not seen or used a FSE machine so won't comment on how good they are.

    I also started out with little knowledge about what the machines can do but I was lucky in as much as the company I bought my machine from has a good forum that is not over moderated - in fact I was a mod for a while, I had no special deal with the company for being so, it was just to help other users.

    My 1st machine was a 3020, the same design machine as FSE's desktop but with Newlydraw. It is a good machine and I got the answers to the questions I needed from here and the UK forums. I didn't pay for support and so wouldn't expect much from the company I purchased it from but (and this is just my view) because the company has a good forum giving free support by other users they were not so swamped with some of the basic questions we all ask when first buying a laser making it easier (and cost effective) to support the lower end machines. Guess what - the 3020 paid for itself within a year, two years later and I have upgraded to a 3060 from the same company and am possibly having to buy another which will also come from the same supplier.

    I did contact FSE about the Retna card but was not happy about the communications regarding the suitabilty/ease of fitting and support thereafter. I had planned to possibly buy in a few for other 3020 users here.

    What I am saying really is even if the machines are ok or the new generation lasers are 100% made in the US, sadly Henry alone has alienated both his customers and future customers and appears not to be doing a thing about it!

    Best

    Dave



  14. #54
    Member Bigbird48's Avatar
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    UPDate FULL SPECTRUM LASER JUNK
    I get the impression that many people here think its ok to spend close to $3000 for something that doesn't work. I didn't buy a KIT! that I was to put together as a hobby project. I bought a Brand New Hobby Laser Engraver in the box. That I was gonna use as a hobby to make some things to give to friends and relatives and maybe have a yard sale of some of the crafts I made to offset some material cost. Whenever I buy anything new I expect it to work not break down and fall apart in 2 weeks. Yes I expected I might have to align mirrors, Replace a tube after a year or so NOT 2 WEEKS. I didn't expect to be treated like something that didn't matter to them. they treat people like crap.They have no respect at all for their customers. I didn't expect the power supply to fail but when it did I did expect FULL SPECTRUM LASER to honor the warranty and cover the power supply ( which buy the way is still under warranty its less then a year old) Instead FULL SPECTRUM LASER told me to bad for you we don't want to deal with you anymore you gave us a bad rating so we will not cover your machine anymore. They called me several times asking me to remove the bad rating, I told them I would never do that because of the way they treated me. Even if they fixed the machine why would I turn around and lie about my experiences with them. I told them if they made things right I would add that but I would not take the bad away.
    I did complain to the BBB but this Company doesn't even have the common decency to respond to the BBB about any complaints.

    Complaint ID#: 9008
    Business Name: Full Spectrum Laser, LLC
    Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on March 14, 2013. It was reviewed by one of our specialists and has been forwarded to the business for their response. Please notify us immediately if the business resolves your complaint.

    Your complaint has been applied to the following business:
    Full Spectrum Laser, LLC
    7310 Smoke Ranch Rd Ste D
    Las Vegas, NV 89128-0257


    Please use the following to log in:

    Case ID: 90084533
    Password:
    Again, thank you for contacting your BBB.

    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department
    UPDATE
    Complaint ID#: 900
    Business Name: Full Spectrum Laser, LLC

    You recently requested our help concerning a problem with the company named above.

    The company has not responded to BBB to date. If you have heard from the company please return this letter to the BBB.

    We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint.

    T


    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department

    Last edited by Bigbird48; 05-13-2013 at 01:54 PM.


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    Complaining to the BBB is like complaining to Full Spectrum Laser they won't do anything all they are good for is seeing if anyone has places a complaint against a company. State Attorney General may be better or if you are out of state there are agencies to report to.



  16. #56
    Member Bigbird48's Avatar
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    yes I realize the BBB can do nothing, I'm in the process of the States Attorney Generals office. But its not an easy process very complicated with all their forms.



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    Bert, I would edit your post to remove the password because anyone can see your personal information through the BBB website now.



  18. #58
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    ty



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    Quote Originally Posted by Bigbird48 View Post
    UPDate FULL SPECTRUM LASER JUNK
    I get the impression that many people here think its ok to spend close to $3000 for something that doesn't work. I didn't buy a KIT! that I was to put together as a hobby project. I bought a Brand New Hobby Laser Engraver in the box. That I was gonna use as a hobby to make some things to give to friends and relatives and maybe have a yard sale of some of the crafts I made to offset some material cost. Whenever I buy anything new I expect it to work not break down and fall apart in 2 weeks. Yes I expected I might have to align mirrors, Replace a tube after a year or so NOT 2 WEEKS. I didn't expect to be treated like something that didn't matter to them. they treat people like crap.They have no respect at all for their customers. I didn't expect the power supply to fail but when it did I did expect FULL SPECTRUM LASER to honor the warranty and cover the power supply ( which buy the way is still under warranty its less then a year old) Instead FULL SPECTRUM LASER told me to bad for you we don't want to deal with you anymore you gave us a bad rating so we will not cover your machine anymore. They called me several times asking me to remove the bad rating, I told them I would never do that because of the way they treated me. Even if they fixed the machine why would I turn around and lie about my experiences with them. I told them if they made things right I would add that but I would not take the bad away.
    I did complain to the BBB but this Company doesn't even have the common decency to respond to the BBB about any complaints.

    Complaint ID#: 9008
    Business Name: Full Spectrum Laser, LLC
    Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on March 14, 2013. It was reviewed by one of our specialists and has been forwarded to the business for their response. Please notify us immediately if the business resolves your complaint.

    Your complaint has been applied to the following business:
    Full Spectrum Laser, LLC
    7310 Smoke Ranch Rd Ste D
    Las Vegas, NV 89128-0257


    Please use the following to log in:

    Case ID: 90084533
    Password:
    Again, thank you for contacting your BBB.

    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department
    UPDATE
    Complaint ID#: 900
    Business Name: Full Spectrum Laser, LLC

    You recently requested our help concerning a problem with the company named above.

    The company has not responded to BBB to date. If you have heard from the company please return this letter to the BBB.

    We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint.

    T


    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department

    after reading your update to them fixing your machine so what happen? you filed that claim after they finally fixed your machine? sorry just tryn to figure things out, well i wont be buying from them if all they do is re-brand and assemble machines to receive huge dealer discounts and resell with even less warranty support, i have found on a couple sites one was saying right on the for sale page " no phone support" geez i know they aren't making tons of money on a "hobby grade" 40w machine ( accept FSL they seem to have a nice markup) but saying no phone support to me just sounds like no support at all and that scares me as well, im on the market for a cheapo 40w laser right now and the best as i see are on ebay they say they offer repairs etc and don't want you leaving bad ratings or filing claims with paypal so they do what it takes to fix, i guess its there only money generating so maybe eBay the best choice for me for a hobby machine.



  20. #60
    Member Bigbird48's Avatar
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    No they haven't fixed my machine, they fixed it once put a new tube in it after the first one burnt out after about 70 hours(was suppose to last 1000 to 1500 hrs) They told me they would fix it for free , so I took my machine to them and had them fix it, then wrote up this stupid contact saying that basicly I was happy with them and would not say anything bad them or they would sue me, then they charged me $200 and made me sign this contract before they would give me my machine back. Then the power supply went bad and they told me tough luck we don't know you anymore.
    Basicly that last post about the BBB was to show that they didn't care or have the common decency to answer the complaint.



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