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Thread: Full Spectrum Laser

  1. #49
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    The unit from Full Spectrum (4th gen) is not exactly the same as the unit from GWIEKE. Here is the one from wklaser's site: WK40A laser engraver-Laser engraving machine|Laser cutting machine|CNC router-G.Weike Laser It is quite similar though.
    But every other machine they sell is a re-branded GWEIKE machine and those machines have 2 year warranties.

    If your power supply fails, say within 6 months, they will sell you a new power supply requiring you to send the bad one back. The bad one is still warrantied by GWEIKE. The point is they are asking, in my case successively due to my initial ignorance, to pay for a part that is warrantied. They scammed me and this was after buying more than one machine from them. They are a bad company and in my experience they tried to blame me for multiple defects on a machine the sent out without properly inspecting it.

    Why should you have to pay for premium support when they send you a machine that is quasi functional?

    The 40W is manufactured in China, plain and simple.



  2. #50
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    I think they have sold too many hobby lasers to people with high expectations and little experience and are/were swamped with support calls!

    I suspect had Henry not over moderated his forums it could have been a good way of feilding a lot of calls. He had the FSE section here removed without any explanation (AFAIA) and is not doing anything todate to discuss the issues here - if I was in his shoes I would be trying to plicate a community that essentially is another support line.

    Just my 2 cents worth

    Dave



  3. #51
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    Quote Originally Posted by DavenUK View Post
    I think they have sold too many hobby lasers to people with high expectations and little experience and are/were swamped with support calls!
    I had no experience with lasers when I bought my Deluxe Hobby Laser from FSE.

    In the end, I had TWO lasers from FSE that didn't work.

    I would not call an assumption that they send machines that worked to their customers, high expectations.



  4. #52
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    Quote Originally Posted by DavenUK View Post
    I think they have sold too many hobby lasers to people with high expectations and little experience and are/were swamped with support calls!
    I had no experience with lasers when I bought my Deluxe Hobby Laser from FSE.

    In the end, I had TWO lasers from FSE that didn't work.

    I would not call an assumption that they send machines that worked to their customers, high expectations.



  5. #53
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    I didn't mean high expectations that the machine would work rather than what the machine could do if it did work. I have not seen or used a FSE machine so won't comment on how good they are.

    I also started out with little knowledge about what the machines can do but I was lucky in as much as the company I bought my machine from has a good forum that is not over moderated - in fact I was a mod for a while, I had no special deal with the company for being so, it was just to help other users.

    My 1st machine was a 3020, the same design machine as FSE's desktop but with Newlydraw. It is a good machine and I got the answers to the questions I needed from here and the UK forums. I didn't pay for support and so wouldn't expect much from the company I purchased it from but (and this is just my view) because the company has a good forum giving free support by other users they were not so swamped with some of the basic questions we all ask when first buying a laser making it easier (and cost effective) to support the lower end machines. Guess what - the 3020 paid for itself within a year, two years later and I have upgraded to a 3060 from the same company and am possibly having to buy another which will also come from the same supplier.

    I did contact FSE about the Retna card but was not happy about the communications regarding the suitabilty/ease of fitting and support thereafter. I had planned to possibly buy in a few for other 3020 users here.

    What I am saying really is even if the machines are ok or the new generation lasers are 100% made in the US, sadly Henry alone has alienated both his customers and future customers and appears not to be doing a thing about it!

    Best

    Dave



  6. #54

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    UPDate FULL SPECTRUM LASER JUNK
    I get the impression that many people here think its ok to spend close to $3000 for something that doesn't work. I didn't buy a KIT! that I was to put together as a hobby project. I bought a Brand New Hobby Laser Engraver in the box. That I was gonna use as a hobby to make some things to give to friends and relatives and maybe have a yard sale of some of the crafts I made to offset some material cost. Whenever I buy anything new I expect it to work not break down and fall apart in 2 weeks. Yes I expected I might have to align mirrors, Replace a tube after a year or so NOT 2 WEEKS. I didn't expect to be treated like something that didn't matter to them. they treat people like crap.They have no respect at all for their customers. I didn't expect the power supply to fail but when it did I did expect FULL SPECTRUM LASER to honor the warranty and cover the power supply ( which buy the way is still under warranty its less then a year old) Instead FULL SPECTRUM LASER told me to bad for you we don't want to deal with you anymore you gave us a bad rating so we will not cover your machine anymore. They called me several times asking me to remove the bad rating, I told them I would never do that because of the way they treated me. Even if they fixed the machine why would I turn around and lie about my experiences with them. I told them if they made things right I would add that but I would not take the bad away.
    I did complain to the BBB but this Company doesn't even have the common decency to respond to the BBB about any complaints.

    Complaint ID#: 9008
    Business Name: Full Spectrum Laser, LLC
    Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on March 14, 2013. It was reviewed by one of our specialists and has been forwarded to the business for their response. Please notify us immediately if the business resolves your complaint.

    Your complaint has been applied to the following business:
    Full Spectrum Laser, LLC
    7310 Smoke Ranch Rd Ste D
    Las Vegas, NV 89128-0257


    Please use the following to log in:

    Case ID: 90084533
    Password:
    Again, thank you for contacting your BBB.

    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department
    UPDATE
    Complaint ID#: 900
    Business Name: Full Spectrum Laser, LLC

    You recently requested our help concerning a problem with the company named above.

    The company has not responded to BBB to date. If you have heard from the company please return this letter to the BBB.

    We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint.

    T


    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department

    Last edited by Bigbird48; 05-13-2013 at 01:54 PM.


  7. #55
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    Complaining to the BBB is like complaining to Full Spectrum Laser they won't do anything all they are good for is seeing if anyone has places a complaint against a company. State Attorney General may be better or if you are out of state there are agencies to report to.



  8. #56

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    yes I realize the BBB can do nothing, I'm in the process of the States Attorney Generals office. But its not an easy process very complicated with all their forms.



  9. #57
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    Bert, I would edit your post to remove the password because anyone can see your personal information through the BBB website now.



  10. #58

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    ty



  11. #59
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    Quote Originally Posted by Bigbird48 View Post
    UPDate FULL SPECTRUM LASER JUNK
    I get the impression that many people here think its ok to spend close to $3000 for something that doesn't work. I didn't buy a KIT! that I was to put together as a hobby project. I bought a Brand New Hobby Laser Engraver in the box. That I was gonna use as a hobby to make some things to give to friends and relatives and maybe have a yard sale of some of the crafts I made to offset some material cost. Whenever I buy anything new I expect it to work not break down and fall apart in 2 weeks. Yes I expected I might have to align mirrors, Replace a tube after a year or so NOT 2 WEEKS. I didn't expect to be treated like something that didn't matter to them. they treat people like crap.They have no respect at all for their customers. I didn't expect the power supply to fail but when it did I did expect FULL SPECTRUM LASER to honor the warranty and cover the power supply ( which buy the way is still under warranty its less then a year old) Instead FULL SPECTRUM LASER told me to bad for you we don't want to deal with you anymore you gave us a bad rating so we will not cover your machine anymore. They called me several times asking me to remove the bad rating, I told them I would never do that because of the way they treated me. Even if they fixed the machine why would I turn around and lie about my experiences with them. I told them if they made things right I would add that but I would not take the bad away.
    I did complain to the BBB but this Company doesn't even have the common decency to respond to the BBB about any complaints.

    Complaint ID#: 9008
    Business Name: Full Spectrum Laser, LLC
    Thank you for contacting Better Business Bureau regarding your complaint. We are here to support and help both consumers and businesses. We received your complaint on March 14, 2013. It was reviewed by one of our specialists and has been forwarded to the business for their response. Please notify us immediately if the business resolves your complaint.

    Your complaint has been applied to the following business:
    Full Spectrum Laser, LLC
    7310 Smoke Ranch Rd Ste D
    Las Vegas, NV 89128-0257


    Please use the following to log in:

    Case ID: 90084533
    Password:
    Again, thank you for contacting your BBB.

    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department
    UPDATE
    Complaint ID#: 900
    Business Name: Full Spectrum Laser, LLC

    You recently requested our help concerning a problem with the company named above.

    The company has not responded to BBB to date. If you have heard from the company please return this letter to the BBB.

    We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint.

    T


    Sincerely,

    Sheryl Feldstein
    Information Specialist
    BBB Complaint Department

    after reading your update to them fixing your machine so what happen? you filed that claim after they finally fixed your machine? sorry just tryn to figure things out, well i wont be buying from them if all they do is re-brand and assemble machines to receive huge dealer discounts and resell with even less warranty support, i have found on a couple sites one was saying right on the for sale page " no phone support" geez i know they aren't making tons of money on a "hobby grade" 40w machine ( accept FSL they seem to have a nice markup) but saying no phone support to me just sounds like no support at all and that scares me as well, im on the market for a cheapo 40w laser right now and the best as i see are on ebay they say they offer repairs etc and don't want you leaving bad ratings or filing claims with paypal so they do what it takes to fix, i guess its there only money generating so maybe eBay the best choice for me for a hobby machine.



  12. #60

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    No they haven't fixed my machine, they fixed it once put a new tube in it after the first one burnt out after about 70 hours(was suppose to last 1000 to 1500 hrs) They told me they would fix it for free , so I took my machine to them and had them fix it, then wrote up this stupid contact saying that basicly I was happy with them and would not say anything bad them or they would sue me, then they charged me $200 and made me sign this contract before they would give me my machine back. Then the power supply went bad and they told me tough luck we don't know you anymore.
    Basicly that last post about the BBB was to show that they didn't care or have the common decency to answer the complaint.



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