- Solved Geckodrive customer service, Thank You!!!
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Geckodrive customer service, Thank You!!!
About a month ago, a direct lightning strike hit my house. Almost all the appliances and consumer electronics died. Furnace, 6 computers, dishwasher, microwave/oven, stereo A/V, network wifi, phones etc.
Among the casualty was 4 Geckodrives. I sent 3 servo drives back for eval and repair. I didn't bother with the bad stepper drive since I had a spare. Yesterday I received my email invoice, one drive was found to be OK and the other two was damaged beyond repair.
Geckodrives is returning the good drive and replaced the damaged ones with 2 new ones FREE of charge!!!!! These drives are out of warranty too being that they are several years old.
Big thank you to Geckodrives. This lightning incident has cost me a lot of money to fix. I really appreciate what Geckodrives did for me. I can use the $250 saved to repair something else.
Since one drive has tested out OK, that means something else is wrong with that axis. Probably damaged encoder/motor....one more item to try and fix.
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