FLA Support

[FineLineAuto]

I am doing ok. Just overwhelmed with the amount of requests and business. Right now, I am a one man operation that just got some part time help. I am currently transitioning into the business full time as well as hiring some employees to help with the load. It has been a longer road than expected and the transition has been rough. The customer service level is not where it needs to be or where I want it to be and for that I am sorry.

To everyone on here, I am working through my backlog of emails and phone calls. You should here something from me in the next day. Thank you for your patience and support.

Also, a big thank you to David for helping me work though some of the support issues behind the scenes.

Nate

[yachtlover]

All,
I had a long conversation with Nate today from a phone call that he made to me. We first discussed his machine and my needs. He was very patient and helpful. I then asked him questions about what is being discussed here.
He listened and explained why he has had delays. I believe this will all work out well for him and I am ordering a Saturn 4 x 4. I live on an island in the Pacific Northwest and he took the time to research shipping venues for the machine to reach me.
I am looking forward to exploring the creative possibilities a CNC has to offer.
Craig

[difalkner]

Can't wait to see the build, Craig! You will post photos, right?

David

[yachtlover]

Hi David,
Yes I will document my build.
It was your Youtube videos that turned me onto the Saturn.
I would be great if you could do some more to help with all the my build.
This is my email if you would like to communicate directly.
yachtlover@rockisland.com
I am a harmless 70 year old retired cop.

Craig

[difalkner]

Hi David,
Yes I will document my build.
It was your Youtube videos that turned me onto the Saturn.
I would be great if you could do some more to help with all the my build.
This is my email if you would like to communicate directly.
yachtlover@rockisland.com
I am a harmless 70 year old retired cop.

Craig

Hey Craig - always glad to assist. I sent my contact info to you via email. My YouTube channel has quite a few videos - David Falkner Woodworking - and the Saturn build thread is here on CNCZone if you've not seen that yet (it's pretty saturated with detail) - http://www.cnczone.com/forums/fineli...12302-cnc.html. But if I can help you with anything let me know, keeping in mind I'm pretty new to this arena of CNC but doing my best to learn quickly.

David

[sybilsurf]

Craig, I'm a new Saturn 4 X 4 owner and I look forward to seeing your build as well!

Ward
San Diego

[cobra514]

Update: My Saturn 4x4 is on the way. Should have soon.

[yachtlover]

My order is now in for a 4 x 4 and Nate has figured out the shipping to my island.
I am now in the process of ordering NEMA 34 Closed loop hybrid steppers.and all the electronics.
I give credit to David for giving me a guiding hand.
Craig

[cobra514]

That is wonderful. I give you credit on the drive system. I went the CNCRP ESS/NEMA 34 stepper route...hoping support would be plentiful. Best of luck!

[WhiteWolf]

Cant wait to get my machine in hand... unfortunately the wait is pushing us past the 4th of july deadline