Talked to Fanuc support this morning and they were nice but were not able to supply any information other than to call the local distributer for Mori Seiki.
Which we did, and their technicians have an undertmined amount of time between now and when they can get to our machine. They could not tell us when a tech would be available. It seems we were stone walled there too.
Am I asking the wrong questions or asking them in the wrong place? Any suggestions?