I am sorry for your bad experience... A lot of us here on the zone are wondering:
What more could we have said that would have made you hear us?
Did you read the older posts here in the Fadal Forum? I ask only because you don't have that many posts, and your 1st dates back to 06/15/06
One way of seeing the most viewed posts is to sort by views, did you ever try that?
My advice to you and your company:
1) Remain anonymous if you can at this point. That way you can be brutally honest and not worry about offending your supplier who is watching this site by the way...
And this is good advice for anyone writing their honest opinions on the Internet. No one here is any more respected because they have revealed who they are in this forum. It is the quality of your ideas that gets attention.
2) Make Fadal take it back. You cannot keep equipment intended to make you money around that will only get worse... Trust me.
This is the best free advice you're going to get. If you would rather pay someone to give you more reasons, I'd be glad to help... PM me.