Just $1000 a year? We pay $10K a year for our three copies of Esprit.
If you aren't getting results try this:
Call up California and complain. Call up all the time. When we had a problem with Esprit 2K3 (IIRC) not calculating ellipses properly (such as if you cut an ellipse in half, the area would double!) we get no satisfaction with their 'support.' Calling up the home office in Cali. got a bit more satisfaction.
Contact Brother - they might be able to help you get the processor worked out.