SYNRAD FLYER

[Quesha1]

does anybody know somebody who can fix a co2 laser with out sending it back to synrad and being ripped off please. i tried to see what Synrad can do and believe me to fix the machine is a rip off..not only that but the feeling that synrad give you is that i think my machine is disposable and they said that a machine built in 2000 stop production in 2007 is a vintage machine and they said if my machine is in good condition it will cost $8000 dollars to fix it can you beleive that>>> so does anybody know of somebody who can servce this machine

[Tweakie]

If you can't find someone in Malta who can fix your machine then if you give us the details of the machine and the problem those on this forum worldwide may be able to suggest a course of action for you to fix it yourself.

Tweakie.

[Quesha1]

If you can't find someone in Malta who can fix your machine then if you give us the details of the machine and the problem those on this forum worldwide may be able to suggest a course of action for you to fix it yourself.

Tweakie.

the machine is a synrad co2 laser a fenix and its not burning it starts to make a whistle sound and doesnt work

[Tweakie]

Is the Ready indicator illuminated ??
Is the Lase indicator dimly illuminated (after initial switch-on delay) to indicate that the 'tickle pulse' is present ??
Does the Lase indicator increase in brightness when you operate the test function ??

Tweakie.

[Quesha1]

Is the Ready indicator illuminated ??
Is the Lase indicator dimly illuminated (after initial switch-on delay) to indicate that the 'tickle pulse' is present ??
Does the Lase indicator increase in brightness when you operate the test function ??

Tweakie.

the ready light lights normally but when i press the button to lase nothing happens a sound of sort of a whistle sound or a screeching sounds goes on as soon as i put the machine on

[Tweakie]

Is the Lase indicator dimly illuminated (after the initial switch-on delay) to indicate that the 'tickle pulse' is present ??

Tweakie.

[cinematic2]

Hi
We are repairing Synrad lasers.
We are from Wroclaw / POLAND

Regards

[Quesha1]

to cinematic 2 do you have contact number

[Tech Support]

I’d like to set the record straight if I may. The laser marker in question is a Fenix marker containing an FH Index marking head and a 48-2 CO2 laser manufactured in 1999. Because we are unable to predict actual repair costs prior to evaluation and troubleshooting upon receipt at Synrad, customers have two options to control their repair costs: (1) pay a $500 evaluation fee to cover the cost of disassembly/diagnosis so we can generate an accurate repair estimate, or (2) authorize a Not To Exceed (NTE) amount based on the age of the product and historical worst-case repair costs. In this second case, the customer is only charged the actual cost of repair, which can be far below the NTE amount. These options save our customer’s time and money. They know up front what their estimated or maximum repair costs will be before they pay hundreds of dollars to ship a product back for service. For a 12 year-old Fenix marker, the standard NTE of $7800 covers the components that typically require attention after 12 years in a manufacturing environment. For reference, the problem experienced by this particular Fenix marker, described in this thread as a “whistle sound or a screeching sound”, generally indicates a mirror failure, and is not the type of repair successfully accomplished outside the factory due to the precision alignment fixtures required to accurately retune the galvos and align both mirrors to a tolerance of plus/minus 15 arc-seconds.

[Quesha1]

[COLOR="Blue"][COLOR="Blue"]I THINK I SHOULD RESPOND TO THIS AS THE FENIX IS MINE
WELL THE PERSON WHOM WROTE THESE WORDS FORGOT TO TELL YOU THAT THE MACHINE WAS SENT TO AMERICA IN 2004 .BUT WHAT WHAT REALLY GOT ME GOING IS THAT I WAS TOLD THAT THE MACHINE IS VINTAGE BUT AGAIN WAS TOLD THAT THE SHAPE WAS STOPPED IN 2007 AND THEN AGAIN WAS TOLD THAT THERE IS A VERY GOOD CHANCE THAT PARTS WILL BE STOPPED SO LETS FACE THE FACT THAT THE MACHINE IS A DISPOSABLE MACHINE SO WE HAVE TO AGREE THAT SYNRAD IN MY OPINION MANUFACTURERS 22000 DOLLAR MACHINES THAT ARE DISPOSABLE BUT I THINK LET ME SHOW YOU WHAT I RECEIVED READ IT AND SEE FOR YOUR SELVES

Dear Paul,

Thank you for your e-mail. I am sorry that you continue to feel frustrated with your vintage 1999 Fenix laser marker. Please see the e-mail exchange from 2 years ago as a reference. In 2004, you only sent in a part of your laser marker, and we replaced one circuit board, and you were charged <$1,000. Typically, the galvo motors in a marking head need full replacement after 4-6 years of operation, since they are moving parts and have a limited lifespan. This is a fact on all laser marking devices, and will definitely be required on yours. And after 11 years in the field, the laser portion of your marker will also likely need reprocessing.
iF your laser marker is in good condition, we should be able to repair for <$8,000. If you require repair costs to be much less than this, you are welcome to proceed with an RA number and plan on paying the estimate fee and shipping at a minimum (round trip shipping if you want your unit shipped back to you). And please keep in mind that, as mentioned on a previous e-mail to you, in 2007 we stopped making the Fenix model that you have, and now make the Fenix Flyer, which has many new features. Our policy is to keep supporting obsolete products for 5-7 years post obsolescence, or longer if possible based on parts availability. It is possible that after 2012 your unit will not be repairable. I am not trying to pressure you to make any particular decision, but I'm merely making sure that you have all the facts, so that if you delay for another 2 years on how to proceed with your unit, more than likely, by that time it is quite possible that we will not be able to actually repair your unit.

IS THERE ANYBODY OUT THERE WHO HAS GONE THROUGH WHAT I AM GOING THROUGH ... HAS ANYBODY HAD THE FEELING THAT THEY ARE SAYING THROW IT AWAY AND BUY A NEW MACHINE...
MAYBE 8000 DOLLARS IS NOTHING FOR THEM BUT FOR ME IT IS.. APART FROM NOT HAVING ANY SUPPORT IN EUROPEAN COUNTRIES.ALSO THEY TOLD ME I CAN SEND IT TO MUNICH BUT BUT BUT THEY STILL HAVE TO SEND IT TO THE USA ,,THEN YOU READ THERE WEBSITE AND THEY SAY THEY HAVE SOLD OVER 100 000 MACHINES WORLD WIDE BUT YOU HAVE TO SEND IT TO THE USA TO FIX IT....SORRY TO BORE ANYONE READING THIS BUT IF YOU HAVE A SYNRAD FENIX I HOPE YOU DONT GO THROUGH WHAT IM GOING THROUGH.

I’d like to set the record straight if I may. The laser marker in question is a Fenix marker containing an FH Index marking head and a 48-2 CO2 laser manufactured in 1999. Because we are unable to predict actual repair costs prior to evaluation and troubleshooting upon receipt at Synrad, customers have two options to control their repair costs: (1) pay a $500 evaluation fee to cover the cost of disassembly/diagnosis so we can generate an accurate repair estimate, or (2) authorize a Not To Exceed (NTE) amount based on the age of the product and historical worst-case repair costs. In this second case, the customer is only charged the actual cost of repair, which can be far below the NTE amount. These options save our customer’s time and money. They know up front what their estimated or maximum repair costs will be before they pay hundreds of dollars to ship a product back for service. For a 12 year-old Fenix marker, the standard NTE of $7800 covers the components that typically require attention after 12 years in a manufacturing environment. For reference, the problem experienced by this particular Fenix marker, described in this thread as a “whistle sound or a screeching sound”, generally indicates a mirror failure, and is not the type of repair successfully accomplished outside the factory due to the precision alignment fixtures required to accurately retune the galvos and align both mirrors to a tolerance of plus/minus 15 arc-seconds.

[Quesha1]

CAN YOU EMAIL ME ON paultarget@onvol.net

Hi
We are repairing Synrad lasers.
We are from Wroclaw / POLAND

Regards

[cinematic2]

Just read your PM (private message)