BAD TECHNICAL ASSISTENCE IN DYNATORCH

[agachero]

Hello:

Im deciding whats plasma cnc machine buy and according my expierence in this time, i was recived good technocal support in some companies how Torchmate, Ez router, plasmacam... All my questions abaut the machine and the components inclued in every one was answered fast and good. But wh¡t dynatorch i have diferent situation. I was sended them questions that no answered yet. I live very far and this attitude does not guarantee me a future implementation of the machine and problem solving.

i would want all dinatorch users explain to me the installation process expierence

Good day¡¡¡

[Edwardo]

Hola
En primer lugar estoy usando traductor Google como mi español no es tan bueno, pero yo tengo mi Dynatorch propiedad por unos años y ahora he tenido excelente tiempo de respuesta para el i pocas cuestiones han tenga. Yo construí mi propia mesa a los planes que me envió, y todo ha ido bien juntos, también compró la unidad de controlador aéreo, así, pero si tuviera que hacerlo otra vez me ahorraría ese dinero y construir mi propio o de construir una tabla de agua , mi mesa es un lado 4x8 gota con servomotores dúo, el software Dynatorch es fácil de aprender, yo uso Sheetcam para el CAM y Corel Drawx3 para CAD ... si Corel nada fue el más duro programa para aprender, pero ahora que sé que más se ha convertido en una herramienta poderosa para mí. También me compró un 1250 Hypertherm con boquilla de la máquina y se combinan con Dynatorch es una gran herramienta ... Al comunicarse con Dynatorch, asegúrese de no confundirlos con otras empresas con nombres como simular dynacnc porque ya no existen y no ha habido algunas personas que se han mezclado para arriba. Espero que esto te ayuda y buena suerte en lo que alguna vez la máquina que usted compra.

EDD

[agachero]

Thanks for your comments Edwardo, peraps the problem is that im foreing of North America and they are no interesting buy to me a machine, i dont know sure,

i would like know if you have the pipe cutter and your opinion

[WSS]

Originally Posted by agachero Hello: Im deciding whats plasma cnc machine buy and according my expierence in this time, i was recived good technocal support in some companies how Torchmate, Ez router, plasmacam... All my questions abaut the machine and the components inclued in every one was answered fast and good. But wh¡t dynatorch i have diferent situation. I was sended them questions that no answered yet. I live very far and this attitude does not guarantee me a future implementation of the machine and problem solving. i would want all dinatorch users explain to me the installation process expierence Good day¡¡¡

Most of the DT team was at the fabtech show last week. I believe that after the you purchase a machine you will learn what type of support they have. On Monday afternoon I called the support number and left a message, 15 minutes later I received a return call. After 2 minutes of me explaining my situation the support person (Leon) said to email him the file and he would work it over. I did this and had lunch, after lunch the .tap file was in my email box and I was cutting by 2pm. I have never received help like that from any company. Just my experience and opinion. I am new at CNC and have lots of questions, all of which are answered cheerfully.

WSS

[agachero]

Thanks WSS, i hope they can answer my questions soon by try make a accord, but i think is question if they want.

[Edwardo]

I dont have the pipe cutter as i dont think i would have any use for it, but the great thing about it is if i ever do need it , it is availible along with alot of other features .... Leon has a Thread here is this Forum to answer questions also. My DT was shipped from USA to Canada without any problem, it was packaged well.

EDD

[agachero]

Good morning EDD, can you tell me the email of contact person you was spoken in DT, im sending the emails to Greg by no answer, i dont know more people in DT company

[LeonD]

I remember (and have on record) sending Marcos a reply on Nov 26th addressing all of his technical questions. (Thanksgivng Day) The only questions I did not personally answer were about pricing as that is a sales issue. I have received no other requests for further explanantion of any technical issues so I must assume that my responses were sufficient.

The only outstanding issues seem to be related to prices. I do not get involved with that as I am not in sales and do not believe in "dickering" as a professional way to do buisiness either when buying or selling. I have always felt that if you give a good honest bargan price to start with, you should not be expected to play that game. Perhaps that is just a personal pet peeve of mine.

[agachero]

I can confirm that all questions maked to Leon was resolve fast and good, starting last week, but before it i was maked same questions to other agent and no was resolved, and this isnt a problem of prices, because only is necesary say NO. Im waiting yet the final invoice whit the changes and recomendations of Leon abaut additional components necesary. The indifference is not paid with silence, and I've been quite clear and sincere when I spoke with Greg

I can assure you that very few times I have been called a liar, but if you try to reach promptly let indicating the exact position relative to other companies in a advantageous is a DICKERING , is that you did not understand my willingness and readiness.

[magma-joe]

I have been a Dynatorch customer since 2005 and have received excellent service from them. The tech support provided by Leon Drake is above and beyond any I have ever received from other companies I have dealt with.

I am currently upgrading my machine to some of their latest features and even though I am not buying a new machine they have been very helpful in providing parts and technical assistance for my upgrade. So the company you are describing is not the one I know.

I can not speak for Dynatorch but I can say that being in business myself has taught me that, customers who complain BEFORE they buy my product are not customers I want. So I don't think you are doing yourself any favors complaining here on the Dynatorch forum.

[agachero]

Magma Joe, luckily we are in a free forum where all he world about his experiences, good and bad, and unfortunately mine have been bad. I have a business, and that i cant make is abandon a client only by not to agree with him on some things. because maybe the client has reason

I do not complain of the product, complain of the treatment given to me. As I see no place better suited than here

I was told before that the service from Leon has been very good whit me.

[Dynatorch_Greg]

The reason I have not replied to you is because I cannot spend hours in my email every day going back and forth with you about what you WANT to pay for our product vs. what we CHARGE for our product. As I told you several emails ago these are factory direct prices, and the the prices you wished to pay for these items had we let you pay those prices would have been sold to below what they cost us to make. Now here you are saying you received bad technical support from us . The truth is we answered ALL of your questions in a timely manner, you just didnt like the answers you received from the sales end of it. I must say that in the rare occurenses such as this Magma Joe is correct in what he said. I will also say that this is the first time I have ever had any potential customer try to name his own price for our products and then when he is turned down try to make up blatent lies about the service he received. We are not priceline.com and I am not William Shatner. I am part of a small but growing company.