We take care of our customers through our trouble ticket system, direct email, and by phone. We do not use this forum to fix customer problems or answer customers questions. From the time we discontinued the use of CandCNC products over a year ago, our problem calls and cnczone posts decreased by 90%. This is another reason you don't read about issues out here. We do not consider people that use alias names to complain on a forum about problems to be creditable and thus we recommend that if a customer has a problem they can come to us directly to have the problem solved.
Your email post is the exact reason we have this policy. You only seem to want trash and bad things said about a company. You look for it, thrive on it, and promote it. Why not try to find the good things about companies?
One would hope the REAL reason this forum is here is to provide a place for CNC users to learn about CNC and share ideas, not bash companies.
Please do not concern yourself about issues and problems with our product. We strive to provide our customers with the very best support for our products.