Sorry to lose you as a prospective customer.
Sincerely: Good luck with whatever you do decide to purchase.
I apologize you are offended by the correspondence, however I did state that I normally do NOT conduct business or answer these types of posts on the Internet. I feel we did everything possible to provide this customer with a good conclusion to the problem. It was his choice to bring it to the Internet and my choice to answer this problem here.
I hope in your business you do not have to protect your interests over the Internet. Watch closely, it will happen to every business including yours.
I do believe in freedom of speech and the right to state anything on the Internet or anywhere a US citizen decides to speak. I have no problem with honest evaluations. That includes my staff and me. I do have problems when facts do not add up and people have to pay a BIG price for inconsistent statements.
Unfortunately most people believe everything they read on the Internet regardless if it true or not. People relish in problems and turmoil that is sensational. Sensationalism always gains interest because people love to hear about other peopleís problems.
For myself: I don't believe everything I read on the Internet, newspapers, or media. I don't like sensationalism. I don't put down, condemn, or ridicule people, vendors, or customers anywhere. I listen, evaluate, and place a solution into action. Kevin received an offer for a full refund as well as free shipping back to our company. I can't make it any better than that.
Good luck with your future purchase and have a prosperous 2007,
Dynamic Plastic, Inc.