Is anyone familier with Dyna CNC?

[M.Watts]

There goes the good ole declaration that the customer is always right!
Daivd I have to say it was pretty inappropriate for a businessman such as your self to hash this out over the internet. Right or wrong! I don't own a Dyna but at one time was looking at them. Not anymore.

[DynaCNC]

Mr. Watts,

Sorry to lose you as a prospective customer.

Sincerely: Good luck with whatever you do decide to purchase.

I apologize you are offended by the correspondence, however I did state that I normally do NOT conduct business or answer these types of posts on the Internet. I feel we did everything possible to provide this customer with a good conclusion to the problem. It was his choice to bring it to the Internet and my choice to answer this problem here.

I hope in your business you do not have to protect your interests over the Internet. Watch closely, it will happen to every business including yours.

I do believe in freedom of speech and the right to state anything on the Internet or anywhere a US citizen decides to speak. I have no problem with honest evaluations. That includes my staff and me. I do have problems when facts do not add up and people have to pay a BIG price for inconsistent statements.

Unfortunately most people believe everything they read on the Internet regardless if it true or not. People relish in problems and turmoil that is sensational. Sensationalism always gains interest because people love to hear about other people’s problems.

For myself: I don't believe everything I read on the Internet, newspapers, or media. I don't like sensationalism. I don't put down, condemn, or ridicule people, vendors, or customers anywhere. I listen, evaluate, and place a solution into action. Kevin received an offer for a full refund as well as free shipping back to our company. I can't make it any better than that.

Good luck with your future purchase and have a prosperous 2007,


David Cress
Dynamic Plastic, Inc.

[M.Watts]

You know I've been sitting back and reading as much as I can about CNC routers and trying to learn a little. I’m learning a lot!!

[Torchhead]

There goes the good ole declaration that the customer is always right!
Daivd I have to say it was pretty inappropriate for a businessman such as your self to hash this out over the internet. Right or wrong! I don't own a Dyna but at one time was looking at them. Not anymore.

While I enjoy watching a good cat fight as much as the next guy I don't think this is the forum to present a case in the court of public opinion. Neither side comes out looking good. As a small businessman myself I can understand the reaction to defend your company. It's your baby and you have put everything into making it go and it's easy to have that unraveled by what you feel are misleading or false statements. As a customer that has been treated poorly at times I see that side too, but I have learned that the best approach is not a public head-on collision.

Actually Mr Watts, it's the silence from some of these manufactuers that is scary. I know of several out and out crooks out there selling tables, but you will NEVER see them post on any list. They know that when customers complain, and there is no response from them, that the thread quickly dies and the can go back to delivering junk.

If you think you are good enough to evaluate a product across the Internet from looking at pictures and reading the website (expecially if you judge the company by the website look and feel) then you are a ripe target for being really ripped off.

Yes, I have a dog in the hunt (as they say in Texas) since I supply controls to several OEM accounts (DYNACNC being one of them) but I also have embedded knowledge of how these support issues can mushroom out of control. I get dozens of e-mails a month from users with horror stories of poor support or just plan nasty tactics from names that would be familiar to you. Without exception those companies won't respond on an public forum and they have been known to delete negative posts on their private support forums (if they even have one).

Personally. I think this specific issue had been fought to a bloody draw.

Dave probably needs to review his organization and possibly give some direction.

CrashMaster needs to either take the refund that has been offered or keep the machine and deal with it as is. Things like pulleys being bored wrong are irritating, but you can buy off-the-shelf pulleys with specific bores a dozen different places for a few bucks. There are a multitude of sources to help him resolve the other issues as long as it's civil. None of these machines are that complex and there are hundreds (if not thousands) of persons on this list and others that can offer general troubleshooting proceedures and cures.

That's my story and I'm stik'n with it!

Tom Caudle
www.CandCNC.com

[x6xtyx9x]

The saying that the customer is always right is the worst statement ever said in the history of the buying/selling world especially now that the days of “a handshake seals the deal” are over.

One must remember that it’s a buyer's market out there and far too many consumers take advantage of this. There are people out there who put glass in their meals to get rid of a check and there are people who wear items once and leave the tag on for return so they can look good at a one time event.

Is it wrong of companies like Wal-Mart to restrict the amount of returns a person may have in a given amount of time? As honest consumers we look at this as an inconvenience for ourselves. However, as honest consumers we pay the price in the long run for the fraudulent actions of others. I am not saying that this is a fraudulent accusation by Kev, or mean disrespect to him in any way, but he as a business owner needs to look at this from a business owner’s point of view, not a consumers. Kev, if you do not have employees under you, this may be impossible to fathom.

As an owner you rely on those under you and accept responsibility for all those under you. I have never seen a shop where a piece was shipped as a bad part and the buyer called the man who machined it, they called the owner of the business who did. The owner would then check his own records, ask for proof of error by the buyer, discuss the matter with the person/persons involved in the error. Then in the case of error MAKE IT RIGHT.

Usually this process is done on one on one correspondence. I am sure that Dave is not hard to reach through phone or email. Instead this was done for the whole world to see. In my eyes this was what the consumer wanted. Kev was testing Dave, and all of you reading this should be humbled in the fact that a business man who is so sure of his ethics is willing to give you real-time witness of humility, admittance of error for his company’s mistake, and then finishing it with making it right. The only hostility shown by Dave through all of this was nothing more than the agitation that Kev took advantage of the situation by being able to go into the argument with the opportunity to make DynaCNC look bad if he pleased. I don’t feel that he did this, if he fails to take the offer of free return then he is making the mistake and in doing so is undeserving of the offer in the first place.

The bottom line is that Dave took the fault and admitted a company error. I don’t know about you potential buyers out there, but I know that no company is perfect and I would pick a company whose owner fixes their mistakes over a company that wouldn’t even make it right or worse yet send a customer service rep who says that I am authorize to only do this much and not get anywhere using up time and causing added stress.

Three cheers for the guys like Dave out there that make business look good and make things right and shame on those of you who make the fraudulent claims in the world (this includes the business owners descrbied who don't have the to stand up for their product because they know it's junk). If you didn’t exist, when this stuff happens, it wouldn’t be a big deal to make right the errors made to those who are honest.

Tyler

[tohlsson]

Hi,

I'd like to state up front that we're completely satisfied with the two 24" x 36" router table kits that we purchased. Alirght, here's the catch, I wasn't happy with the customer service, and the kit being ready 5 weeks late. We ordered two kits in the first week of December and they weren't ready until mid-February. This wouldn't have much of a problem if Sandy had just been straight forward about their growing pains and followed through on returning my calls. Another strange experience was when we arrived at Dyna CNC to pick up our kits. We entered the office, and the lady behind the window looked at us and quickly disappeared. We sat in the waiting area for about ten minutes, and then Sandy greeted us and gave us a quick tour. He's as friendly in person as on the phone!
I asked Sandy if the kit came with a router mount, and he replied "It comes with a Porter-Cable mount." Sandy had to get the phone, so the shop tech helped us load our kits up. When we asked him for assembly instructions he said they didn't have any. I didn't get his name, but he seemed put-out by us being there. So, we drove back to Portland, dropped of my kit at my shop. Upon inspection we discovered no router mounts, so I called Sandy the following business day. Sandy said he'd email the assembly instructions, and check into the mount for me. He claimed that he'd get back to me the next day. He didn't, so I called him two days later, and he stated that the kit didn't come with the mount and that he'd have to get approval to honor his commitment. I got the instructions a week after pickup, and I only called Sandy one more time about the mount. He never got back to me, and I decided not to pursue it any farther. Currently, my buddy and I each have our machines running and are happy with them. We both run small businesses, and would loose customerst if we communicated this poorly and innaccurately. I'm not trying to discourage anybody from purchasing from Dyna CNC, but wanted to share my experience. Hopefully they'll address these customer service issues.

Thanks,
Terry

[Torchhead]

I think they already have. Sandy is no longer with the company and there has been some "realignment" in tech support and other area's.

I don't think Dave was totally aware of some of the things his people were doing (or not doing). I know your employees are your company but they don't always operate with the best interests of the customers in mind. It's like judging a family by it's teenagers (:-).

I have seen this in big companies and small. Somehow customers start to be considered to be a nuience. The good news is that there seems to be a genuine desire to get things corrected at DYNACNC. I can tell you that most companies would not admit to mistakes or even engage in a public debate. In the end the owner has to make hard decisions and put things back on track. DYNACNC builds a good solid machine and has enough units in the field to say that the level of problems are low for the quantity involved. I know that doesn't help the guy that gets a machine with problems but I think you will start to see those issues addressed.

[tohlsson]

Only time will tell! I think that they sell a great product for the price, and may consider doing business with them again.

[mmeiring]

I too have ordered the 24x36 kit. I have spoke with Sandy several time except for the last time I has a question. I was also told that he is no long with their company. On my initial contact with Sandy he told me that this router should use steppers not servos. Not sure if this is really true or not but I was told that servos were not recommended. I didn't think twice about the comment as I wanted steppers anyhow. I have placed several calls to them about questions before and after my purchase. Some of these placed calls were answered right away other I had to leave a message. The times that I had to leave a message they called me back the same day. My last call was to verify stepper driver configuration for the y axis. I left a message in the morning. Melody called me back mid afternoon, apologizing for it taking so long. She was not sure of the answer to my question so she had Mark (who assemble these tables) call me back. He called me back a couple of hours later and answered my questions confidently.

My experience with DynaCnc to date has been good. Every one that I have talked to have been very pleasant and helpful (Sandy, Melody, & Mark). Would I like to have had my phone call answered by a person right away instead of leaving a message? Sure, but getting a call back the same day was fine. My router has not been delivered as of yet so I can not comment on them meeting delivery times or on quality. It been 4 week now so if they meet the 6 week timeframe I should get delivery during my vacation I have scheduled. I any are interested I can report back my experiences when I get my table.

[lovebugjunkie]

Hello Dany CNC

If you get that table back, I would be interested in knowing the price. Maybe I could talk my banker (wife )into freeing up some $$.

[tohlsson]

We have our two 24" x 36" up and running now. I have to say I don't recommend these kits for beginners. There's a lot of tweaking involved, and there are easier alternatives. We've had specific problems with both machines having excessive backlash(0.030") on the x-axis due to the leadscrew having no support bearing on the drive side. Both kits had bent leadscrews, and poorly machined ends on the y-axis. The setscrew grooves on the linear rails are unevenly machined. They appear to be done by hand. The machines run about half as fast as our K2 machine, and aren't nearly as accurate. Due to these issues we are unable to use these machines for our more detailed parts. I get the impression that the kits aren't given the same attention to detail as the turn-key systems DynaCNC offers.

I want to make it clear that I'm not bashing DynaCNC, but objectively sharing our experience. I think that it is appropriate to judge a company it's service and product quality. All in all, if I had to do it again, I'd spend a little more to avoid the setup and quality issues.

[something2do]

Finally had first movement.
-no smoke
-no broke machine parts
-wood part that almost looks right
The fastest i can get out of it is 20ipm without loosing steps, unless its some settings i screwed up. I was hoping for closer to 50ipm .

I am useing 425 oz steppers not sure weight of gantry,keling 3225drivers putting out 2.52 amps and 24volt power supply . anyone have any ideas how fast i should be able to get?