Looking at that site, it's remarkably short on specifications. There's no indication of what those motors really want in terms of power, but my suspicion is that it's more than the 36 volts supplied by the power supply provided with them. Is there a part number on the motor so you can look up the inductance? Often people size the power supplies they offer with their "kits" not to drive the motors optimally, but to avoid blowing up the cheap drives they're pushing.
You could try tuning the motors and cutting the acceleration, but the speed is already fairly pathetic at 20 ipm.