"New" 3D Scanner from NEXTENGINE

[mcphill]

Odd, I have had one for over 5 years and like it a lot. I do admit it will crash a bit too often, but the better the computer the less it crashes. As for customer service, in my experience it has been the best of any company I have worked with - bar none. The Wiki process has been fantastic for my needs. What issues have you had?

[ihavenofish]

Originally Posted by mcphill Odd, I have had one for over 5 years and like it a lot. I do admit it will crash a bit too often, but the better the computer the less it crashes. As for customer service, in my experience it has been the best of any company I have worked with - bar none. The Wiki process has been fantastic for my needs. What issues have you had?

you talking about the same company? the hardware is generally ok, but the turntable is fragile. the software is mediocre when its actually working, and the support is among the worst on the planet.

and the scan quaiity isnt that great on top. all its got going for it is the price.

[mcphill]

Guess I have a totally different experience...

[derek]

I have to side with mcphill on this one.
I've had a Nextengine scanner for well over 5 years. Well two actually. I started out with the SD and upgraded to the HD unit when they offered a very reasonable upgrade plan.
I had some crash problems early on but that all went away when I got the proper amount of computing horse power. Their live chat has always got me through any problems I've had. Click on a button they get a screen shot. Click on another they get the whole model. Yes the turntable is a little weak but if you keep the weight of your item at or below the specs you won't have any problems. I build a separate HD turntable to handle the heavy stuff.

I fully understand peoples frustration about their scanner problems. I just wanted to share my experiences with Nextengine.

Derek