LEGACY CNC MILL RIPPING OFF YOUR MONEY!

[mrmfwilson]

As I said. I haven't done any turning yet. I have Conversational Cam. I have set up some jobs in it. I was told by Legacy that I could by the contour module for $100. I will buy it I'm sure. Because I will have to. I think basic contour module should be part of the base package. All you can do with the basic package is use profile bits to cut spindles. BTW I tried to use the rotational axis yesterday and found that it is way off. X and Z axis 0 off in space... Once again not set up. I will have to make a phone call to get it set up because there is no info on their website or in the manual on how to set up and calibrate the rotational axis. Stuff like that should be in the manual or readily accessible on the web site. Too much support is done by telephone calls. IMHO a waste of time for them and me. I'm sure once I get everything worked out, the machine will work as advertised. As I said, the machine is designed well, the production and manufacturing engineering needs to be better as well as the support.

[mfriedel]

This is useful as I have been evaluating buying a Legacy Artisan vs a Techno CNC router and upgrading it to handle turning activities. Is there any additional information regarding support and machine quality that you can provide from a Legacy perspective?

[mrmfwilson]

Update after using the machine for a few months.
After using the machine for a few months I have discovered some problems. First, the repeat ability of the machine is not good. I can take a drawing of a part with curves and flip it so that both parts are in the same drawing. Cut both out of the same piece of wood and they do not match. I have checked the x, y and z axis many times for accuracy. Recently the linear bearings (that were glued into place???) are rotating on the shafts and crashing against the shaft supports. So far they don't have a good answer to fix it. The bearings were also moving out of the blocks because they were not secured with the proper retaining clips.
- They use a Delrin piece to as a guide for the far end piece of metal that presses into the end of the material on the horizontal axis. The screws that hold the Delrin in place were stripped and came loose. Bad design. The mount should be metal with a Delrin or Teflon bearing.
- Every screw on the machine has to be checked constantly because they do not have proper lock washers on them and vibrate loose.

Needless to say, all of this has caused me problems and lost production. I would think twice before buying a machine form them.

So far (after 8 months of trying to use the machine) my opinion is... poor design practices and extremely poor customer service.

Mike

[victorofga]

i know its an old topic..

i dont want any positive or negative comment on this company..

recently someone told me he just cant get in touch with manufacturer of a very praised good brand..

my suggestion was him, call them and say to the answer machine you are in the need some new control or a new spindle..
hang phone back and call them 3 or 4 min later.. the time they cool off of hip-hip -horay :-)

guess what, before company was called daily 10 times.. always busy or no pickup phone.. this time phone immeditaely worked.. unfortunately i have no picture about their face:-) when they were informed some warranty need to be solved :-)