LEGACY CNC MILL RIPPING OFF YOUR MONEY!

[ruawake]

Legacy seems to be going out of business, not answering, or sending callbacks
to it's customer. Even Jon, when 5 years ago seemed to be a straight shooter, became a lier.

[rcpilot82]

A little more of an explination is required for a post as harsh as that. the little contact I have had with dean from legacy was positive and very quick responce. I am a potental customer so I am curious as to what would prompt you post. Sooooo, explain.

[ruawake]

I ordered a product, and literally, was told so many different stories as to why it was not sent out. Finally, got to to talk with the owner, who went through some sob story and then told me I would have either a refund or the product in a few weeks, which extended until 4 months. I finally received a refund.
If I had not hounded them with emails and phonecalls, I WOULD HAVE RECEIVED NOTHING!
I know it seems like a great company, untill you have paid, then you have to wait, wait for the mistakes to be ironed out. Just too many problems. My advice is to save up a bit more and buy a better product.

Ruawake

[rcpilot82]

your situation sucks for sure. it was my understanding that the lasers they sell are the same redsail lasers as everyone else, that being said, since I live in PA about 3 hours away from legacy, it would be economical to go pick up the laser myself. So I may be able to avoid some of the issues you have had. I have not made up my mind completely yet on who I will go with when I purchase my laser. after sales service IS important to me and being close to legacy is what is leading me towards them. who else do you suggest?? I am looking at the 1100 series from legacy.

[cabnet636]

i am not sure yall are speaking of the same company?

leagacy cnc does not sell lasers

[rcpilot82]

hmmm, never heard of legacy cnc. legacy lasers does sell routers. they are based out of PA. ruawake, are talking about the same company???

[cabnet636]

http://www.legacywoodworking.com/

this is leagacy cnc and mills, they have been around a while, there original non cnc mills are consudered an industry standard if they are struggleing with the cnc and economy then my prayers are with them.

cnc is not always easy nor is it for everyone i have seen machines sold to people who had no computer experience and have no clue what they are getting into, this can lead to disater for all involved

the original leagacy is a fine piece of equipment

this may be who you are refering to,

http://www.legacylasers.com/Laserengravers.html

chinese lasers but they have a forum !! don't know about lasers but will approach that next year

jim

[rcpilot82]

Yep, legacy lasers is who I was thinking about. not the right company I guess. sorry for the mix up.

[mlisonbee]

I live in Utah, home of Legacy Wood Working, makers of a 5 axis cnc machine for wood. I've been by the plant on many occassions and they are booming because of the product they build. I own their built from the ground up Artisan CNC and it rocks. No other machine I know of can turn and do flat work in one machine. I also owned their old style CNC adapted to fit their older mill. I wasn't happy with the quality it produced. They cleaned up all of their issues with their new Artisan models though.

[Oscar6984]

ruawake,

What did you order from Legacy? Just wondering if it was one of their new CNCs or a part for one of their older manual machines?

Oscar

[mlisonbee]

I ordered the Artisan series model 721126. I also owned the 900 manual model with the CNC add on. It was their first departure into the CNC business. The manual 900 model fitted with the CNC looked like a great match. I wasn't happy with it because of the slop in the back lash. Legacy is aware of the problem and depending on how you plan to use the CNC will likely talk you out of buying one if your expectations exceed the machines abilities. The new, designed from the ground up as a CNC Artisan series is a really great functional machine. I use it like a lathe turning and carving 3d vector files on the round and then change a couple of settings and I'm cutting out flat stock. For what the machine does, I think the machine has a bargan price too.

[rwin]

I was told if i would pay up front i would receive the arty personal in 4 to 6 weeks. which i foolishly did. it has been well over the time limit and i finally after many calls and emails have received the email that says they may ship it by the 22nd of december. I don't believe them but cannot get hold of anybody but the salesman. i am really disapointed