Hello Les, sorry to hear about the difficulties you experienced. I work at Techno (in a non Sales capacity). Email me at cncinfo(at)technocnc(dot)com and I'll get you in touch with the right people, give you a name and number so that anything you need you can contact someone specifically to help you out. Used CNC Sales can be tricky as compared to new sales, but we do care about all our customers, so shoot me that email (I'll private message you so there is no confusion).
Thanks for your feedback