Hmm.
I've been using it since the day I bought it, every day, and only yesterday had any issue with it at all (the bit came out of the adapter. Apparently mine didn't get the locktite done at the factory). Reinserted it, tightened it back up and it continued working fine (locktite today, though!).
I'm not saying that there aren't any issues with the machine, because people do still seem to be running into axis stalls and some of the machines seem to be assembled like old American cars from he 70s (don't buy a CarveWright/Compucarve that's built on a Friday). And there are software updates that have to be done (the software is PC and Mac compatible, I use the Mac stuff).
Another issue is the availability of parts. Right now, all I've got are the 1/8" cutting bit and the 1/16" carving bit. I've ordered a few more replacement bits, but they haven't come in yet. I wouldn't mind having a few more of the sandpaper belts just in case as well. But they're not in stock; all of the parts are going to the machines that are being built. There's quite a demand for them.
The good thing is that the company is growing and has become quicker to respond to customer service issues, and the machine does come with a warranty. There was a dark time (apparently before I bought my machine) with the company where you couldn't get a phone call back, the phones weren't answered, and machines would disappear into the service center for quite awhile. I haven't seen that happen lately, although I have read about people sending their machines in for service, and the machine coming back with loose parts. I'm sure that CW will address those issues as well.
The software does exactly what I want it to, and I can import whatever I need to into the program. For example, I needed to cut out wing spars for a 3/4 scale P-38 replica I'm building and some of these pieces are 7' long. The machine allowed me to import them, set a cut path, and then cut the piece out with nary a hitch. And the pieces are the correct size - matching up to the full-size blueprint exactly.
There is a learning curve to the software, and I think that many people expect it to do what they want it to do (not what they tell it to) right out of the box. And that won't happen.
I have imported both forms and graphics into the machine, and it's done well with everything.
If there was one thing I wish it had, it would have to be a narrower cutting bit (it uses a 1/8" bit out of the box) for some finer detail work I'd like to cut out.
As far as Sears goes ... I still remember the good ol' days where a Craftsman tool came with a lifetime warranty and all you had to do was bring in the broken tool and walk out with a new one. This whole outsourcing thing is a pain in the butt.
The bad: you can't take it back to Sears to get it worked on.
The good: you can ship it to the manufacturer (the guys who know the machine) and have it worked on.
One thing I'm wondering - considering the popularity of the jgro plans and all - is why hasn't anyone here come up with the traction-belt CNC machine plans yet? All of a sudden, you're not going to be limited on the length of the x-axis (or y-axis) by the lengths of a straight tube, and backlash could disappear altogether.
There are some machines that have issues from CarveWright, and the people with problems - real or imaginary - are vocal (gee...people who ***** on the internet; that's sooooo unusual!). But at the end of the day, if you look at the complaints (I've seen probaby 40 different people with issues) compared with the number of currently shipped machines (somewhere around 5,000), you'll see that the satisfied users far outweight the ones with problems.
...and the company does fix the problem or refund money to those who just can't be satisfied.
It's a great machine, the support is there, and the software gets better with every iteration.
Your pal,
Meat.