Hi all,
I opened this post to share my experience with the company Heiz (cnc-step.com).

I have worked with China, Italy, the United States and Germany and I can tell you that the product quality and customer service is in the order listed.

I especially recommend the company Heiz for the quality of their products and especially their customer service.
I had never seen such a quality service in a company. Here all everyone wants to sell to sell, in Heiz when you have a problem, they are here to listen to advise you and find the solution to your problem.

I bought in November 1 RAPTOR 1200SL Heiz home. The machine works on 120x200 cm and weighs 820kg. In other words, if you have a problem, return the machine at the factory to the customer service is not something easy.
I had a problem with axis motion on small distances (0.1mm). they put all their Specialist on the problem to solve it.
The Germans are very professional, no doubt about their legendary attendance at a job well done!

Can you say the same of another company??
Think well before you buy a machine I recommend cnc-step.de

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