xilog plus not connecting to cnc

[informust]

hi folks i was wondering if any one could give me a hand with my problem

i have an SCM TVN 132 and everytime i try to run panel mac (xilogplus) on the pc it takes a while to load and when the program finally boots up i get this error code ''Except [24,5] - NCI (8-3) communication failure with CNC'' i thinks it may be because the program is not set to the right com port but i may be wrong how do i solve my problem ive been pulling out my hair for about 1 week now and still no progress thanks for your time hope that someone can help me solve my predicament

[ger21]

Easiest thing would be to call SCM.

[jweinhold]

Call SCM, most likly the problem is that your PC is not comunicating with the NC, or your NC is not comunicating with the drives. Most likly they will ask you to disconnect all of the cables and UBSs and clean them.

****power the machine down first.

[Router Rich]

Does your PC boot automatically on power up of the machine?? I have a Morbidelli Author 800 that does this occasionally and i just close out the programs and shutdown the PC and then reboot the PC after the machine is fully operational and everything works fine.I believe it happens when the PC tries to communicate w/the CNC before the CNC is finished cycling through the start up process.

[Tippers27]

hi folks i was wondering if any one could give me a hand with my problem

i have an SCM TVN 132 and everytime i try to run panel mac (xilogplus) on the pc it takes a while to load and when the program finally boots up i get this error code ''Except [24,5] - NCI (8-3) communication failure with CNC'' i thinks it may be because the program is not set to the right com port but i may be wrong how do i solve my problem ive been pulling out my hair for about 1 week now and still no progress thanks for your time hope that someone can help me solve my predicament

Had the same problem too

Have you tried changing the port to pc when installing xilogplus.
my guess is your pc is broken my port did the same.
try a diffrent pc or if you have done a windows update uninstall the last update and work back .this worked for me.