hello my experiences would suggest that you have a connection problem with the pendant. i would suggest seperating the pendant face plate from the black body of the pendant ( remove the six screws and pull it apart ) and checking the internal connections. it is possible that you have a damaged case and that the damage is allowing the pendant to flex and causing the primary pendant link fail. if there is no damage and no loose internal connections then you are left with no other option than to change the pendant
regards
mallardfizz


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