Dear Andus,
Please show which software you bought with your machine, becasue now many many companies using copy softwares, some different functions.
we are also Type3 distributor for north China, we will know if it is reall original or copy with the dongle.
For NcStudio, also please show if it is original or copy one, many kind people will supply help from here.
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roctech
CNC Router ATC|CNC cutting machines|CNC router machine Manufacturer-RocTech